How Do I Delete an Existing Bill Pay Payee with Citizens Bank?

Online bill pay services like Citizens Bank Bill Pay can be a valuable tool for managing your finances effectively. Whether you need to delete a bill pay payee or want to streamline your bill pay process, the steps are simple. By taking advantage of the features offered by Citizens Bank Bill Pay, you can simplify your bill payment process and avoid late fees and missed payments.

Christian Allen is the editor / author responsible for this content.
Jul 13, 2023

Citizens Bank offers a comprehensive online bill pay service that allows you to manage and pay your bills from one central location. This service is available to all Citizens Bank customers and is accessible through their online banking platform. 

Why You May Need to Delete a Bill Pay Payee

You may need to delete a bill pay payee from your account for several reasons. Perhaps you have canceled a service, closed an account or wanted to streamline your bill pay process. Whatever the reason, deleting a bill pay payee is a simple process that can be done in just a few steps. 

Steps for Deleting a Bill Pay Payee With Citizens Bank

  1. Log in to your Citizens Bank online banking account.
  2. Click on the "Bill Pay" tab in the main menu.
  3. Select the payee you want to delete from the list of payees.
  4. Click on the "Delete Payee" button.
  5. Confirm that you want to delete the payee by clicking "Yes" when prompted.

That's it! The payee will be removed from your account, and you can no longer schedule payments to them through Citizens Bank Bill Pay. 

Troubleshooting Common Issues When Deleting a Bill Pay Payee

While deleting a bill pay payee is a straightforward process, there are a few common issues that you may encounter. One of the most common issues is when a future payment is scheduled to the payee. If so, you must cancel the payment before deleting the payee. To do this, navigate to the "Pending Payments" tab and cancel the payment before attempting to delete the payee.

Another issue that can arise is when the payee has multiple accounts associated with it. In this case, you must delete each account individually before deleting the payee. If you encounter other issues, customer support can help.

Benefits of Streamlining Your Finances With Bill Pay

Managing your bills through a service like Citizens Bank Bill Pay can provide several benefits. It simplifies the bill pay process by allowing you to manage all your bills in one place and helps you avoid late fees and missed payments. 

Tips for Managing Your Bill Pay Payees Effectively

To make the most of your bill pay service, managing your payees effectively is essential. Here are a few tips to help you get started:

  • Regularly review your payee list to ensure that it's up to date.
  • Set up email alerts to remind you when bills are due.
  • Schedule recurring payments for bills that are due simultaneously every month.
  • If you have multiple accounts with a payee, specify which account you want to pay.

Other Helpful Features of Citizens Bank Bill Pay

In addition to bill pay, Citizens Bank offers several other features that can help you manage your finances more effectively. These include:

  • Account Alerts. Set up alerts to notify you when your account balance falls below a certain threshold, when a deposit is made or when a payment is due.
  • Mobile Banking. Access your accounts and manage your finances on the go with the Citizens Bank mobile app.
  • Online Statements. View and download your account statements online. 

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Delete an Existing Bill Pay Payee with Citizens Bank?

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Deleting an existing bill pay payee with Citizens Bank
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