Choice Hotels International, Inc. Customer FAQ

Learning about a billing issue is an unwanted inconvenience yet if it happens during a dream trip, you find yourself going with the flow to resolve it. Choice Hotels can help, so please reach out to the hotel's customer service in person or by phone for the quickest way to get a refund if applicable and go back to enjoying your free time.

If you had a problem with some part of a Choice Hotels property, you might want to bring it to the company's attention. To make the complaint the right way, start by talking to the clerk at the front desk. Next, speak to the manager about your problem. If neither of these things helps, you can contact Choice Hotels' customer service department and ask for help there.