What Do I Do If I Never Received a Confirmation Email from Choice Hotels?
Choice Hotels International was founded in 1939 and is currently one of the largest hotel chains worldwide. Part of its appeal are the multiple brands that can accommodate weary travelers without breaking the bank. The hotel chain also offers more top-end options and a points program for loyal customers. Another benefit to booking with Choice Hotels is reserving your room online or through the app, but what do you do if you don't receive a confirmation email?
Look in Your Junk Folder
Your confirmation email landing in your spam folder is a possibility, especially if it's happened before. Another tip is to give the email time. Electronic mailing systems can be delayed for many reasons, so try waiting about 5 minutes before checking your inbox and junk folder. Additionally, many email programs feature a search bar, making looking for important emails much easier. Also, check the transaction on your bank's side to see if it's pending.
Verify Through Your Dashboard
One advantage to booking online or by app is being able to look up important records when necessary. Logging in to your account and navigating to your recent reservations can help when you need to check the hotel name, address, number or confirmation number. Please don't hesitate to call Choice Hotels' customer service agents if you have any questions.
Call Your Hotel
Reaching out to the hotel is one of the best options if you never received your confirmation but were still charged for it. Please note that when booking with Choice Hotels, you receive a confirmation page with a reference number. This is important to write down for your records.
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Choice Hotels International, Inc.
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