How Do I Dispute a Charge from Choice Hotels?
If you have a confirmed reservation made via a valid credit or debit card, you can submit a claim for extra charges by Choice Hotels. US and Canadian citizens are also eligible for reward points on Choice Hotel bookings.
Maryland-based Choice Hotels International is a well-known name in the hospitality and franchising industry. The company runs over 7,000 hotels globally. Along with membership plans, you can find the best deals for online bookings on the internet.
If you are a regular traveler, you might have faced multiple issues with hotel and resort bookings. Read on to learn how to dispute a charge from Choice Hotels in the US.
What Are the Common Choice Hotels Reservation Issues You Can Face?
Protecting yourself from hotel overcharges is a challenging task. It's crucial to keep tabs on your spending during your stay and check your bills thoroughly while you leave. There are different reasons to claim your Choice Hotel charges after your vacation.
You can always contact the front desk office if you have any payment-related queries.
Here are some booking issues you may face with Choice Hotels.
- Overcharged for a fixed-price hotel room
- Membership discount not applied to the final bill
- Unable to view or modify existing reservations
- Unable to cancel and get a full refund for a booking
- Denied lower charges when booking from an external source
Ways to Deal with Choice Hotels Dispute
If you find a lower price on a qualified third-party website within 24 hours of your online booking, you will be given an option to dispute Choice Hotel charges. You can call the customer service representative to discuss the terms and conditions under which you can dispute your Choice Hotel charges in such cases.
As an American or Canadian resident, you can also receive a $50 reward card within six days after your stay is completed.
It's essential to fill and submit the claim form within 24 hours of booking your reservation or at least 48 hours before your arrival.
A customer service executive will contact you via email or phone to confirm that the price you have found meets the lowest price guarantee criteria. They will further guide to through the refund or cashback process.
Rules for Claiming Discounts on Choice Hotel Charges
All Choice hotels participate in the lowest price guarantee program except Ascend Hotel Collection properties in Las Vegas.
Here are the applicable rules:
- You can submit a claim if the difference between the booking rate and the competing rate in a third-party website is equal to or greater than $1.00 or 1%, whichever is higher.
- The competing rate should be available for the exact dates, hotel, room, type of currency, and length of stay. You can connect with the helpdesk to ask about cancellation and change policies for hotels.
- Choice Hotel charges do not apply to package rates or membership rates.
- You cannot claim returns for bulk bookings made for ten or more rooms. Similarly, reservations made via travel agents or brokers are also not eligible for disputes.
- You can submit only a single claim form for each stay.
- Once a claim has been approved, the booking is not transferable or changeable. The name on the booking must match the name of the guest's photo ID at the time of check-in for total returns.
- Your claim for booking from third-party websites will be approved, but you may still be charged for an extra person staying in the room. In such cases, calling customer care can help you dispute Choice Hotel charges.
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