Choice Hotels International, Inc. Customer Service

Phone Number & Contact Info

Choice Hotels International, Inc.'s Best Phone Number

Toll-free·Calls Customer Service·Most popular Choice Hotels International, Inc. number

How do I talk to a live human at Choice Hotels International, Inc.?

A:Just wait on the line

Does Choice Hotels International, Inc. offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Choice Hotels International, Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait on the line
Below are some clips we've found from Choice Hotels International, Inc.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the Choice customer relations department. For reservations, please press one. For choice privileges, information regarding points promotions or password resets, press two. For assistance regarding our Your call may be monitored and recorded for quality purposes. All representatives are currently helping other callers. Please hold for the next available representative."
Excerpt from a call with Choice Hotels International, Inc.
Monday, April 29, 2024 2:19 PM

The first phone menu

"Thank you for calling the Choice customer relations department.
For reservations, please press one.
For choice privileges, information regarding points promotions or password resets, press two."
Excerpt from a call with Choice Hotels International, Inc.
Monday, April 8, 2024 3:00 PM

What are the hours and when should I call?

Choice Hotels International, Inc. operates the call center for this 800-300-8800 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 94 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Choice Hotels International, Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Choice Hotels International, Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Choice Hotels International, Inc. is Sunday. The most busy day to call is Friday, which averages 150% more phone calls by comparison. Again, this is based on a sample of 94 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Choice Hotels International, Inc.

In summation, the best day to call Choice Hotels International, Inc. is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Choice Hotels International, Inc. staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Choice Hotels International, Inc.

If you have time to do a bit of reading before you call Choice Hotels International, Inc., we recommend you read over some of our problem-specific articles.

Do Choice Hotels have accessible rooms for guests with disabilities?

Yes, Choice Hotels have accessible rooms available for guests with disabilities. We are committed to ensuring that all our guests have a comfortable and convenient stay. Our accessible rooms are designed to meet the needs of individuals with disabilities, offering features such as grab bars, lowered bathroom fixtures, wider doorways, and other accessibility enhancements. These rooms are compliant with accessibility standards and regulations, providing a safe and inclusive space for all. To accommodate specific accessibility requirements, we recommend contacting the hotel directly to discuss any specific needs and to ensure availability. We strive to ensure that every guest feels welcome and comfortable during their stay with us.

What Is Choice Hotels’ Cancellation Policy?

Choice Hotels has cancellation policies depending on the type of reservation. The Standard Cancellation Policy requires guests to cancel new reservations at least 24 hours before scheduled arrival. The Advanced Purchase Cancellation Policy applies to pre-paid reservations, which are non-refundable and non-changeable. The Group Cancellation Policy varies by hotel and group size. Lastly, the COVID-19 Cancellation Policy allows guests to cancel or modify their reservations for free if they are impacted by COVID-19.

What Is Choice Hotels' Coronavirus or Cancellation Policy?

Many hotel chains had to make adjustments at the height of the coronavirus pandemic, and Choice Hotels was one of those chains that modified its policies to accommodate travelers. As the pandemic eases, so do some policy changes, with the current focus being on cleanliness and comfort. The cancellation policy for Choice Hotels depends on the location and the type of booking, so travelers must pay attention to the cancellation details when making their reservations.

Top Choice Hotels International, Inc. customer service problems

Click the link above to get answers to just about any Choice Hotels International, Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Choice Hotels International, Inc., and their purpose. Are any of these similar to the reason you are trying to call?
Paycheck inquiry: "I worked at Quality Inn last month and they won't give me my paycheck."
- From a call lasting 2m 44s , Apr 29, 2024 2:19 PM
Trouble logging into account: "I'm having problems logging in to my account."
- From a call lasting 2m 43s , Apr 8, 2024 3:05 PM
Login difficulties: "I'm having issues trying to log in to my account."
- From a call lasting 3m 53s , Apr 8, 2024 3:00 PM
Booking hotel room inquiry: "I'm looking to book a hotel room for myself."
- From a call lasting 84m 56s , Mar 31, 2024 11:35 PM
Account points inquiry: "I want to make sure I'm getting all my points and nobody else is getting them."
- From a call lasting 4m 14s , Mar 13, 2024 9:35 PM
Account management assistance: "I just wanna make sure that there's nobody else on my account, no other names."
- From a call lasting 10m , Mar 13, 2024 9:25 PM
Hotel room complaints: "We are not satisfied with the cleanliness and maintenance of our hotel room, including a dirty tub, malfunctioning electricity, and a broken door."
- From a call lasting 18m 53s , Jan 7, 2024 1:23 PM

Conclusion and closing notes

This is Choice Hotels International, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Choice Hotels International, Inc. agent. This phone number is Choice Hotels International, Inc.'s best phone number because 1,272 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-300-8800 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Choice Hotels International, Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Choice Hotels International, Inc. has 1 phone number. It's not always clear what is the best way to talk to Choice Hotels International, Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Choice Hotels International, Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Choice Hotels International, Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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