How Do I File a Complaint About the Property to Choice Hotels?
If you had a problem with some part of a Choice Hotels property, you might want to bring it to the company's attention. To make the complaint the right way, start by talking to the clerk at the front desk. Next, speak to the manager about your problem. If neither of these things helps, you can contact Choice Hotels' customer service department and ask for help there.
Most guests of Choice Hotels enjoy their stays without any problems. However, if you recently stayed at a Choice Hotels location and had a problem with some aspect of its property, you might want to make a complaint about it to the Choice Hotels company. That way, you can rectify the problem and maybe get a refund. To learn how to make a complaint about Choice Hotels the right way, keep reading. This article will teach you how.
Speak to the Clerk at the Front Desk First
Although you might want to start by talking to the manager, you shouldn't. The manager is probably very busy and won't appreciate being interrupted, especially if it's over something the desk clerk could have handled. After all, the clerk at the front desk is specifically there to help you and other guests deal with any problems that come up. Besides, speaking to the clerk first might take care of the problem much faster.
Speak to the Manager Next
If the clerk at the front desk can't resolve things to your satisfaction, you can bring the problem to the manager's attention. Go over the whole issue again with the manager, don't assume that the clerk has completely filled them in. The manager will probably be able to fix things for you.
Finally, Speak to Choice Hotels' Customer Service Department
If speaking with the manager doesn't fix things, you can also contact Choice Hotels' customer service department for help. Tell the representative you speak to about the problem with the Choice Hotels property and all the steps you took to fix the problem. To speak to one, you have to use the phone. There is no way to contact customer service online.
For Best Results, Remember These Tips
When you speak to a Choice Hotels employee about the property problem, do these things to get the best results:
- Always be polite and respectful to the person you're making the complaint to.
- Make it clear that you are upset about the property issue, not them personally.
- Just talk about the facts, not about your emotions.
- Clearly explain what you need to see happen. Keep realistic expectations.
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