How Do I Dispute a Charge with Choice Hotels ?

Your Choice Hotels bill should contain just the charges that you knew about and agreed to when you checked in. However, ordering extra services or damaging Choice Hotels property can put extra charges on your bill. If your bill had a surprising charge that you think should not have been there, you should learn how to dispute that charge and maybe get your money back. This article will teach you how to do that.

Collect Evidence to Support Your Claims

Before you do anything else, collect any evidence you can find that could support your claims. If, for example, you were charged for damaging Choice Hotels property but you know the room was damaged before your arrival, get testimony from people who saw the damage and any pictures you may have taken that show it. If your room's rate was higher than you expected, find an ad that shows the rate you were expecting. Keep records of conversations between you and Choice Hotels employees about the charge.

Start by Disputing the Charge With Choice Hotels

After getting your evidence together, it's time to start the dispute process by contacting the Choice Hotels customer service department. Tell a representative about the charge and explain why you think it should not have been made. The representative you speak to might be able to strike the charge and issue a refund, but they also might need to get the help of a manager. The investigation process might take a little while to finish.

Next, Bring It to the Bank

If talking to a Choice Hotels representative doesn't get you the refund you're after, you can take the dispute to your bank. This kind of dispute is called a "chargeback." When you initiate a chargeback, your bank conducts an investigation. If it finds in your favor, it will give you a refund of the charge, even if Choice Hotels still insists that the charge is valid. You cannot begin with the chargeback, though. You have to begin by talking to a Choice Hotels representative.

To initiate the process, talk to a customer service representative at your bank and explain why you think the charge is not appropriate. Explain the steps you have taken to resolve the matter. Every bank has its own policies and procedures for chargebacks, but you shouldn't expect it to be fast.

Your bank might give you a provisional credit as a result of what it finds in the initial stages of its investigation. This is a refund you can use while the bank continues its investigation. You will have to return it to your bank if it finds that the charge was valid.

Finally, You Can Try to Sue Choice Hotels in Small Claims Court

If your bank won't refund the charge either, you can always try to file a lawsuit against Choice Hotels. You can find the procedures for doing so in your jurisdiction on your jurisdiction's website.

Contacting Choice Hotels

Call a Choice Hotels customer service representative to start the dispute process. There is no way to contact customer service online.