AirBnB Customer Service

Hacks for calling & contacting them faster, tips for common issues & reviews

Get guidance for specific issues

Contacting AirBnB

Available: call now & skip the wait!
Compare AirBnB's 2 phone numbers, help-desk, and live chat option.

Recently Reported Customer Problems

I have reserved an apartment and when trying to pay I needed to put identification into...
The issue is you have my e mail wrong. So I cannot recieve confirmation. You have...
I want to manage my booking but you have an old telephone number listed. I want to chan...
Non sono arrivate le chiavi
Error with booking, will need to cancel and*or have host cancel. Curious about refund t...
Good morning, **We booked our Airbnb for London (March **-**,) but received a message t...
I need urgent help logging on to my account. *The site not recognizing my phone.
Ne mogu se logirati na stranicu kao doma*in. Vec sam tre*u godina kako radim s vama i n...
Please can I have an email address for air b and b
remove my listing from your site. I have requested this for months. Inquiry for Queensl...
Hi, I can't access my Airbnb account because I forgot my password. The system send my n...
I made * reservations for apartments in Provence, France and paid deposit on *th Januar...
See all reported issuesGet help with my issue

AirBnB Customer Reviews

3.69 out of 5 | 3,105 reviews
Hi! The house down our street is being rented out through AirBNB... · 2d ago
Was charged by them for cancelling a reservation that neither I no... · 6d ago
worst experience, last minute cancellations · 9d ago
I have completed the request form several times to register a co-h... · 10d ago
They are a rip off!!!!!!!!!!!!. They supposedly "accepted" a custo... · 14d ago
I have used them several times...some places great some not....do... · 17d ago

About AirBnB

If you're here looking up AirBnB customer care, you probably already know who they are. But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. AirBnB also goes by or is associated with the names AirBnB.com, Airbnb, Inc.. They are considered to be part of the following sectors and industries: travel, hospitality, service, Consumer Discretionary, Consumer Services, Hotels, Restaurants & Leisure. AirBnB is associated with terms like homestay, vacation rental, private, travel & leisure, internet, technology, mobile, marketplace, b2c, web services & apps by their customers and industry analysts. Their competition, in the eyes of customers, are companies like Homeaway, VRBO, Tripping.com. They employ 3,100 people according to customers in the know.

What is the affiliation between AirBnB and GetHuman?

GetHuman provides free tools and information to consumers that allow them to share their customer experiences and tips with each other for how to contact companies faster and how to solve common problems. GetHuman's relationship is with consumers and not with AirBnB or organizations like it. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!