How Do I Report Fraud to AirBnB?

Introduction

Do you suspect an Airbnb listing might be fake, or that a host is trying to scam you by asking you to pay outside the platform? Perhaps you've already booked an accommodation that looks different from the photos posted online. If you've encountered suspicious activity, you can report potential scams or fraud to Airbnb. Users can report suspicious messages, hosts, and listings, including misleading property descriptions. Whether you've experienced a possible scam or found a suspicious listing, keep reading for step-by-step instructions on reporting fraud to Airbnb.

Report a Listing

You may want to report a listing if it contains misleading information or photos, or if you suspect it's fake. To report it to Airbnb, open the listing and look for the Report This Listing link just below the price.

Select a Reason for Reporting the Listing

Why are you reporting the listing? If you suspect fraud, select the reason that best describes your concern. Then, click Next.

Provide More Information

Did the host ask you to pay outside the platform, or do you suspect it's a duplicate listing? Share more details about your concerns so Airbnb can investigate and take appropriate action. After selecting the reason, click Next. Then, follow the instructions on the next page to submit your request.

Wait for the confirmation message that says “We got your report.” After submitting your report, you should also see “Listing Reported” on the listing page. Airbnb will then review your report to determine whether the host has violated its terms and policies. If the host violated Airbnb's terms, Airbnb may remove the listing or suspend the host's account.

You can also report suspicious messages to Airbnb. If you suspect a host is trying to scam you, you can report the host or the message directly to Airbnb. Follow the next steps to learn how.

Open the Message and Click Report Host

Look for the message or host you wish to report to Airbnb. Then, click Report Host

Select a Reason For Reporting the Host

You can report a host for offensive behavior, suspected fraud, or other violations of Airbnb's policies. Select the reason that best describes your concern and click OK. Airbnb will review your report and determine whether the host has violated its policies. If a violation is confirmed, Airbnb may take appropriate action against the host.

Use the Feedback Form

You can also submit a complaint or share your concerns with Airbnb using its feedback form. Provide details about the issue, including a link to the listing if you suspect fraud. Then, submit your feedback. You may need to sign in to your Airbnb account before submitting the form.

After submitting the form, Airbnb may contact you to request additional information about your concern. Depending on the issue, Airbnb may respond to your feedback or contact the host directly.

Conclusion

If you suspect fraudulent listings or encounter offensive behavior from a host, report it to Airbnb. You can report a host or property directly through the platform. Be sure to provide accurate information and any supporting evidence, such as screenshots, so Airbnb can review and investigate your concerns. Depending on the issue, Airbnb may decide to suspend the host's account or remove the listing. To reduce the risk of fraud, make payments through Airbnb's platform and avoid sending money directly to hosts outside the platform. Do you have more questions about reporting fraud to Airbnb? Contact Customer Support.