AirBnB Customer Service Issues

My account password was changed without my knowledge. Today I received an email from Airbnb stating that my password was changed in California, but I am in Minnesota. This happened a few weeks ago as well, leading to difficulty checking in and receiving a negative review. I request that the review be removed from my account once this issue is resolved. The reference code for the reservation related to the first unauthorized password change is HMF5DBAE2R. I expect Airbnb to have records of the previous incident, including how it was resolved and my attempt to have the review removed due to the login issues I faced.

My account password was changed without my authorization. Today, I received an email from Airbnb stating that my password was recently changed. The email indicated the change was made from California using Chrome on a Mac, but I am located in Minnesota. This happened once before, resulting in me being locked out of my account and receiving a negative review due to check-in issues. I am requesting that the negative review be removed following the resolution of this recurring problem. The reservation reference code for the previous incident is HMF*DBAE*R. I believe Airbnb should have records of the unauthorized account changes, the resolution process, and my attempts to remedy the situation.

Dear Airbnb, Could you please review the total payout for my recent booking with Mr. Sam Gibson under booking reference HMAPZ4BNKW? My guest claims to have paid KWD [redacted], while I am expecting a payout of KWD [redacted] for the Studio. Mr. Gibson wishes to upgrade to a 1 bedroom suite at the same rate, as he is not satisfied with the Studio. If Airbnb is issuing KWD [redacted], I am willing to accommodate his request, although I normally charge KWD [redacted] for the Studio. Kindly provide me with the equivalent amount in dollars for clarity. If it is close to KWD [redacted], I can offer him the room without requiring additional payment. Thank you, Mary Kuwait - Flowers INN, Salmiya

Our friend made a reservation for an Airbnb near McGill University in Montreal for the Labor Day weekend a week in advance, but due to unforeseen circumstances, she had to cancel within eight hours. Unfortunately, the host did not provide any refund which seems unreasonable since it was still a week before the long weekend. It would have been fair if a small fee was deducted, but taking over $[redacted] for a cancellation a week ahead appears unjust. We hope to resolve this issue without escalating it further. Calling customer service has been unproductive as the numbers found on Google seem to cater more to hosts than guests. We urge a fair resolution from the individual representing Airbnb to refund a portion of our payment. Kindly contact Cynthia and Renato at [redacted] on behalf of Mika, who has already reached out. We appreciate your attention to this matter and are looking forward to a resolution. Regards, Cynthia and Renato.

Hello, I stayed at Monica and John's place in Denver on September 16-17. When I was checking out, I noticed my shoes were missing. After reviewing the security camera footage with the host, it appears another couple mistakenly took my shoes, thinking they belonged to them. Initially, they agreed to send them back, but now they are not cooperating. The host mentioned that she cannot provide a refund, suggesting I contact Airbnb for assistance. I believe it is unfair that my shoes were taken from an Airbnb rental. I would like either my shoes returned or a refund since I only had them for 2 days. I am awaiting a resolution before moving on to another location.

I tried to book this place on Airbnb but encountered payment issues resulting in multiple international transactions totaling [redacted] euros. Initially, I sent the funds to the wrong account due to a bank name error, which led to another transaction to a different account provided by the host, leading to more confusion. After trying to cancel the transactions as advised, I was promised a refund of [redacted] euros within 48 hours on September 17, but I have yet to receive it. I am frustrated with the process and just want my money back.

I'm Ashley Gardiner, and I had a room reservation in Haleiwa for October 5th to the 12th under the name "be our guest." After making the final payment recently, I received an email today stating that the management has changed and my reservation might not be honored. They advised me to cancel and rebook on a new page that will be available soon. Unfortunately, I am traveling to Hawaii to support my sister during her chemo treatment, and I need to secure my accommodation. I'm concerned that if I cancel, I may not get all my fees refunded due to their policy. I need assistance in resolving this situation promptly.

House for Sale: This charming three-story Gingerbread-style building boasts a concrete structure. Features include: - 1 furnished bedroom with bathroom on the first floor - 3 furnished bedrooms with en-suite bathrooms on the second floor - 1 furnished 2-bedroom apartment with a bathroom on the third floor, including an attic - Balconies, terraces on the second floor - Kitchen, dinette space on the first floor Energy features: - 15 KVA generator - 7.2 KW inverter - Electric lawn mower, washing machine - Various small mechanic, lawn tools, and office machines Apartment amenities: - Refrigerator, microwave, oven Additional property details: - Deep well pump, water filters - Cold/hot water unit system, second kitchen - Two servant rooms, bathroom - [redacted]-gallon concrete cistern on-site Outdoor space: - 82-acre lot with coconut, mango, pommes d'acajoux, locale cerise, and plantain trees - Various fruit trees Includes: - [redacted] Ford Explorer, 40,[redacted] miles - [redacted] Chrysler Pacifica (Signature Series), 42,[redacted] miles Items left in the house: suits, cooking materials, dinnerware, kitchen utensils, etc. Location: 3 Sicard Way, Habitation Goureaud

Dear AirBnb, I need to discuss an error I made when attempting to make multiple reservations. I mistakenly thought I was sending requests, but they all got confirmed, and now I have four bookings instead of just one that I intended to keep. The mix-up happened because I was inquiring about the possibility of an early check-in before 3 pm, and some hosts confirmed without giving me a chance to review. I now realize that requests can turn into instant confirmations and lead to charges if canceled. Kindly call me back to address this genuine mistake swiftly. I hope to resolve this matter without being charged for multiple bookings. Thank you. Satya

On Tuesday morning, September 18, [redacted], I noticed three unauthorized Mastercard debit card charges on my checking account. The charges were made by someone who obtained my card number without authorization. The charges were as follows: 1) AIRBNB * HMZB89DPYZ for $[redacted].17 at 04:53 CT, 2) AIRBNB * HMNT9DX2NF for $[redacted].17 at 05:11 CT, and 3) AIRBNB * HMZB89DPYZ for $[redacted].00 at 06:24 CT. My bank processed the first charge, but not the second and third. The bank is refunding the first charge, and I am reporting this for investigation purposes. I can provide the deactivated card information in the future if needed for tracing the individual responsible. Thank you.

I made a booking and paid through your system. When inquiring about a second room, the conversation with Christal resulted in them requesting an additional [redacted].37 on top of what I had already paid. This pertains to my reservation code: HMKKJA2MQX. I wanted to share the unpleasant encounter with Maurico at Christal Resort, where I felt pressured to accept and understand the additional costs beyond the 69 I had paid with the initial reservation. I intend to hold Christal accountable for honoring my reservation, but I am concerned my holiday experience may not meet their promises. I kindly request that you reach out to Christal on my behalf to express my dissatisfaction with their approach.

Upon arriving at the rented home, I quickly noticed the AC was not functioning properly. Despite clearly explaining the issue to the agency (Bongo) from which I rented, their response simply told me to adjust the thermostat and wait. They ignored my concern about the hot air blowing from the vents. After multiple unanswered messages, it has now been 9 hours, and the house remains uncomfortably warm at 80 degrees with high humidity. I have requested for someone to check the AC system to no avail. At this point, I am requesting either a prompt repair with compensation or to be released from the rental with a full refund. This has been an extremely disappointing experience with Airbnb.

On Saturday, September 22nd at 12:04 am, I reserved the "Tidy apartment at a superb location near the city center, Amsterdam" for the period of October 17th to 21st, [redacted]. My confirmation number is HMSAC5D5NR. I paid $[redacted].05 via credit card. The policy clearly indicated a full refund if canceled within 48 hours and a service fee loss of about $[redacted] if canceled 5 days before. I found a better listing on Airbnb for the same dates. However, when attempting to cancel, I noticed the service fee would still apply despite being within the 48-hour window. This contradicts the stated refund policy. I seek assistance to cancel my reservation promptly and receive a full refund, including the service fee. Thank you.

I had to verify my ID again yesterday, and every time I tried to download the app from the text you sent, it didn't work, and the screen went black. I ended up missing out on a house. Today, I've attempted about seven times to take a photo of my ID, but the screen continues to go black. It's frustrating dealing with these software issues when I'm in America and planning a trip to Brooklyn. I hope you can improve your ID verification process to avoid inconveniencing users like me, especially when trying to book accommodations. It's frustrating when the software malfunctions at crucial moments.

I made a reservation with the host in London, booking number: HMZNCX9849. The host agreed to keep my luggage for two weeks while I traveled. Upon my return, the host stopped responding to me. I contacted Airbnb's help center, and Bea and Rina provided assistance, sharing the host's number and attempting to reach out to them. The host remains unresponsive. Several reviews mention similar experiences with the host ghosting guests. I have been trying to contact the host without success. I am hoping Airbnb can step in and assist in resolving this situation as I have been distressed by the loss of my luggage.

As a concerned guest, I recently stayed at an AirBnB hosted by Janine Brooks at [redacted] Hegeman Avenue, Brooklyn, NY [redacted]. While her reviews are positive and the rooms look nice at first glance, I discovered some serious issues during my stay. Unfortunately, her property is plagued with mice and roaches, and there are significant sewer and plumbing problems in the basement. These issues often go unnoticed by guests since they mainly use the bedrooms for sleeping and avoid other areas. It's troubling to see guests being misled by the appearance of the property despite these health hazards. I believe it's necessary for AirBnB to investigate this situation further with a health inspector to validate these concerns. It's crucial to address this situation to protect future guests from potential health risks.

My husband booked rooms in Troy, Idaho through my AirBnB account in August for himself and workers. Although they left the place clean, host Karen's review mentioned communication issues due to poor reception. To avoid such problems, my husband created his own AirBnB account for future trips. He received a great review for a stay in September. I too got positive reviews on my recent travels. Can Karen's review be removed? It's confusing as we left a kind review, although it posted under my name, not my husband's (Todd), who stayed there. Thank you, Laura.

I am writing to report a concerning experience during my recent stay at an Airbnb rental. I discovered insects in the bed that have caused a skin infection called Demodex. These insects were not initially visible, and symptoms only appeared towards the end of my stay. Upon returning home, I sought medical attention and have documentation from my doctor and test results confirming the infection. Unfortunately, when discussing this issue with my specialist, Alissa, no suitable resolution was proposed. The landlady also did not address my concerns when I reached out. This situation has not only impacted my health but has also tainted my overall experience with your service. I kindly request a full refund for my stay to help offset the expenses I am incurring for treatment. Thank you for your attention to this matter.

My Airbnb account seems to have been compromised by scammers. I realized this because my listing is no longer visible on the Airbnb website. When I contacted customer service, they requested additional verification such as my driver's license and a photo of myself. After a week passed with no resolution, I called them at +44 20 3[redacted]. After speaking to Cherry from Airbnb, she asked for more personal information like utility bills, which I found unnecessary since I had already provided my ID. I haven't had any bookings since my account was compromised. I need to reach out to the real Airbnb to regain control of my account.

Dear Sir/Madam, We are experiencing payment-related challenges. Our accommodation is listed on Your website. However, we encountered confusion about the fee Your platform charges for hosting our ad. The information provided stated a 3% charge, but it was unclear if this applied only to Italy or other regions. This lack of clarity is causing uncertainty. We seek clarification on the exact amount that will be deducted from our reservations. Additionally, we are curious about the process of withdrawing funds from our account. Why is there a 7-day waiting period to receive payments for our accommodation? Is this delay standard for all hosts on the platform? Our location is Montenegro (Crna Gora). Yours Sincerely, Nina