AirBnB Customer Service Issues

I am experiencing a situation at home that prevents me from staying the entire duration of Oct 5-12th. Three weeks ago, I contacted Kirk via phone and text to request changes to my reservation or a cancellation. Despite multiple attempts to reach him, Kirk has not responded via phone or text. The reservation still indicates that any potential refund is subject to his approval. I am hesitant to drive to San Diego for the remaining dates without confirmation that Kirk is aware of the changes I made to shorten my stay. The lack of communication in three weeks is unacceptable for a service provider. I request a refund for the nights I will not be staying and clarification that Kirk acknowledges the remaining reservation. I am disappointed by the lack of response to my messages and calls. I expect an immediate refund rather than contingent on Kirk's approval, as three weeks' notice should suffice for the room to be rebooked. Thank you, Sharon B.

**URGENT TECHNICAL SUPPORT NEEDED** Hello, I am experiencing difficulty accessing my Airbnb account. Today, it is crucial for me to log in to make a final tax payment for a reservation that has already been paid in full. Despite multiple attempts to have a password reset link sent to the verified email address on my Airbnb account, I have not received it. I have checked my junk mail and spam folders with no luck. While I am receiving other communications from Airbnb, the password reset link has not reached me. This is of utmost urgency as failure to access my Airbnb account today may jeopardize my reservation. Your prompt assistance is greatly appreciated. Thank you, Linda

My guests and I are encountering a troubling issue with our host. We had booked a stay in NYC from Dec 28 to Jan 3, which the host accepted. However, two days later, the host informed me that her place is only available from Dec 28 to Jan 31 due to family arriving on the 1st. She mentioned Airbnb was not allowing her to block the dates correctly. This situation has left us in a difficult spot during the holiday season. It would have been helpful if she had informed us earlier so we could make alternate arrangements. Despite the inconvenience, we decided to stay at a hotel for the remaining nights. Surprisingly, the host has now asked us to cancel the trip as she has other guests interested in those days. We are confused as we are willing to stay for the agreed-upon dates. With limited options available during this busy time, we are feeling quite frustrated. Should we ask her to cancel the trip for a full refund due to her scheduling conflicts?

Dear Sir/Madam, I am reaching out regarding an issue with my Airbnb account that was mistakenly deleted. I accidentally deactivated my entire account when I only intended to pause two listings. Despite multiple calls to Airbnb in the USA, I have been unable to resolve this matter. Over the past four years, I achieved super host status with more than 50 5-star reviews. Given the legal obligation for Airbnb to preserve account details for tax purposes, I am hopeful that my data is recoverable. The incident occurred around January 6, [redacted]. I kindly request Airbnb to reinstate my account with all its previous credits intact. For record-keeping purposes, I prefer communication through this email address. Thank you for your attention to this matter. Warm regards, Sacha (Alexandra) Fenton Booking Reference: [redacted] Address: Brunhildenstrasse 28 Munich, Bavaria [redacted]

We had booked an AirBNB in Yarmouth, MA for my husband, J.L., and our son, S.L., to go on a fishing trip with guide, Dave Peros, from Oct 10-13. Due to the rapid development of Hurricane Michael, we canceled on Oct 10, hoping to salvage a day of fishing on Oct 11, with the main trip planned for Oct 12. Unfortunately, the hurricane now poses a threat to Cape Cod for all the days. The fishing guide provided a marine forecast that confirmed unsafe conditions on Oct 12. We communicated via email and had to cancel the trip. I have already canceled the reservation online but noticed that AirBNB offers the opportunity to discuss extenuating circumstances for a potential refund. Given the impact of Hurricane Michael, I am keen to request a full or nearly full refund for our booking.

I believe I used [redacted] to sign up on Airbnb, but they keep saying there is no such account. Can someone please assist me with this issue? --- Original message has many repeated characters and symbols, and the date is displayed multiple times. I've simplified the message for clarity and removed unnecessary characters.

I made a reservation for a 3-room apartment on Airbnb in LA a month ago for 3 nights. Upon arrival, we were shocked to find the apartment was still under construction, posing health hazards with the smell of formaldehyde. We contacted the host immediately as it was unsuitable to stay in. Airbnb customer service, specifically a case manager named Aliyah, initially assured us of a full refund and advised us to book a hotel, promising reimbursement for the price difference. We followed her instructions and booked a hotel with 3 rooms. However, a day later, Aliyah changed her statement, mentioning a partial refund of $76 for only one night. We are disappointed by this sudden shift in promises and seek the fair resolution of a full refund and reimbursement as initially agreed upon.

I reserved a three-room apartment in Airbnb for a three-night stay in LA about a month ago and paid in full. Upon arrival, we were surprised to find the place still undergoing construction. The kitchen was filled with paint buckets, tools, and a ladder, not to mention the strong smell of formaldehyde in the rooms, making it unsafe to stay. The host acknowledged the situation and admitted it was not suitable for guests. Stranded at *:** pm, we contacted Airbnb customer service, who, after reviewing our evidence, assured us through a case manager named Aliyah, both in a call and chat, that we would receive a full refund. Following their advice, we booked a hotel with three rooms. However, a day later, the case manager backtracked, only offering a refund for the first night, going against their original promise of a full refund and reimbursement for our unexpected and ruined trip.

A month ago, I made a reservation on Airbnb for an apartment in LA. Upon arrival, I discovered that the apartment was under construction with a strong smell of formaldehyde. The host acknowledged the issue, stating it was not suitable for living. When I reached out to Airbnb, the case manager, Aliyah, initially agreed to a full refund for the booking and advised us to find a hotel. I booked a hotel with the same number of rooms as the apartment as instructed. However, a day later, the case manager backtracked, offering a refund for only the first night. This contradicted the earlier promise of a full refund and reimbursement for our accommodation change. I believe it is fair to expect Airbnb to honor their initial commitment due to the inconvenience and disappointment caused by the situation.

We made a booking for a property yesterday but were extremely disappointed with what we found. Despite the listing mentioning the kitchen was under construction, the entire house was dirty, in disrepair, and still mid-construction. Far from the described "clean home," we encountered issues like hair on shower curtains, peeling paint, and stained sheets. There was even a security concern with a broken glass pane next to the lock on the front door. Although we contacted the owner through Air B&B, the response offering free breakfast at a friend's restaurant didn't address our concerns about the property's condition. The current state of the property is unacceptable with its cleanliness, safety, and overall condition. Stained sheets for guests are simply unsanitary.

Today is my check-in day, but due to Hurricane Michael causing a power outage in my region, I contacted my host to reschedule my visit since I couldn't leave my home unattended without power for security reasons. The host promised to contact AirBnB and get back to me in two hours. After waiting all day with no response, I texted her at 6 p.m. Her response was for me to change the reservation myself, but the system wouldn't allow it. To secure new dates, I had to cancel today's reservation without a refund and rebook. I received verbal confirmation from my host, but I'm worried about being double charged. Can anyone provide guidance on this situation? Thank you.

We lodged at 22 Kossuth Street, Newark, New Jersey from July 20 to July 26, [redacted]. Our primary issue was the inability to flush toilet paper down the toilet. The owners left a note instructing us to place all paper in plastic bags and dispose of them in the outside bins. This rule was not communicated to us during booking, and we wouldn't have chosen this place if we had known. Additionally, the owners accessed the property while we were away and took all the towels without warning. Lastly, we found expired food items in the fridge and freezer. We are requesting a full refund for our stay at this Airbnb. -R&L Gurney

I attempted to make a booking on Google without an account at first, only to realize I needed to add a credit card for payment. I proceeded to book a stay from February 21 to the 28th in Miami, thinking it was for "Kat's Corner" with Veronica as the host. Unfortunately, after completing steps one through three, I lost all my information while looking for a continue button. My history was also deleted, and I suspect it was my error. The incident occurred around 9 or 9:30 Eastern Standard Time last night. My name is Evelyn T. Sobieray, and my contact number is [redacted]. I will be traveling solo. The accommodation was a converted garage at a residence owned by a mother and daughter. Please note that using the Jacuzzi was restricted from using gas. The property was described as a rare find and not typically available. I hope to retrieve my booking, can you assist me with this?

On the evening of Friday, October 12, I rented out a room in my flat to a guest named Claudio until Sunday morning, October 14. That same night, I had other guests over for a meeting. Unfortunately, Claudio returned late from a pub and was upset. He called the police to ask my other guests to leave, accusing me of being a drug addict. After discussing the situation, he apologized. I offered to let him leave without any charges, but he decided to stay until Sunday. Today, Tuesday, October 22, he has threatened to post pictures of my apartment on social media, claiming I am a poor host and that my place is in bad condition. I am unsure of what to do as his negative review could harm my ratings on the app and possibly lead to my account being deactivated.

It seems that my Airbnb reservation in Boston was unexpectedly canceled without any prior notice. Despite double-checking my email and Airbnb messages, I have not received any communication about the cancellation. I have screenshots dated October 1 that confirm my booking for the "Warmly decorated Harvard Sq King Bed" hosted by Amal, with check-in scheduled for Tuesday, October 30, and check-out on Thursday, November 1. Upon receiving the initial confirmation, I made additional arrangements such as booking flights and transportation for a special event in Boston. The sudden cancellation has left me stranded without reasonable alternatives. I am seeking assistance in finding a similar option to rectify this situation, as the lack of notification and disregard for my plans is both unsettling and unprofessional.

I have already reached out to the host twice without any response to my concerns. Upon reviewing the provided conversation, I noticed that the host is requesting us to maintain secrecy about using Airbnb since it is illegal in Singapore. Due to this, I am now seeking a full refund from the host to secure legal accommodation for my family. If this matter is not resolved promptly, I will not hesitate to report it to the appropriate authorities. The host has assured me of a full refund through the Airbnb platform, and I am now waiting for the process to be completed to receive my money back.

I made a reservation for a space in Sosua for 10 days. I had trouble finding the apartment due to an incorrect address provided. Despite trying to contact the owner with no success, I eventually got help from a local who facilitated communication with the apartment manager. It took me seven hours to finally gain entry to the apartment. This experience was frustrating, and I expect better service in the future. I believe clear directions and the manager's contact information should have been provided beforehand. I attempted to contact customer service for assistance last night but couldn't get through. I will not be using this service again and will inform my friends of my ordeal.

I am currently staying at an Airbnb in Castellammare for 90 days starting from October 23. The location is very remote, making me hesitant to go out at night due to the dark roads and lack of activities. I am considering moving to Palermo for its theaters, markets, and shopping. I have read that I can cancel my reservation after 30 days and get a refund for the remaining period. Is this correct? If so, I plan to book an Airbnb in Palermo for December and another location for January. Kindly confirm if my understanding is accurate.

I made a reservation on November 1 for an arrival date of November 9. On November 2, I notified the host that I needed to cancel due to a family issue out of town. Today, November 3, I realized I needed to go on the site to cancel and did so, only to find out that despite being within the 48-hour window, they would only refund $56 out of over $[redacted]. This is outrageous. I was well within the 48 hours and not within the 14-day window, as the reservation was only 8 days away. I then made a reservation for a place in Myrtle Beach after resolving the initial issue. Within 20 minutes of making the reservation, I found out I might not be able to go, so I immediately cancelled, but to my dismay, I was notified I would not receive a full refund. Airbnb has now kept over $[redacted] of my money, even though I followed the rule of cancelling within 48 hours. I am extremely frustrated and confused and need assistance before making any further mistakes. I have stayed at Airbnb before without any issues, but this new cancellation policy is bewildering to me. I am seeking a full refund.

I booked an Airbnb in Hoboken for $[redacted].20. According to Airbnb, they would charge me $[redacted].50 initially, but my Visa was charged $[redacted].96 due to a conversion to CHF. I found this confusing since it's a US booking for a location in Hoboken, NJ, and no mention of CHF was made during my phone conversation with Airbnb customer service. They advised me to contact PayPal for clarification. The lack of transparency regarding the currency conversion has made it difficult to understand the additional charges of $6.46 each. It's frustrating that the customer service representative couldn't provide a clear explanation, leading to unnecessary confusion and wasted time on my end.