Netflix Customer Service

Contact Netflix & solve common issues

Use Netflix's Phone Number

Netflix's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Netflix. Below you will also find the phone and non-phone-based contact information we've gathered.

Netflix: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Netflix.
There's more!
Click below to show 12 more questions, answers, and complete guides to common Netflix customer support problems.

Contacting Netflix customer support

Below you can compare and contrast the 8 ways to contact Netflix by looking at which ones are the fastest and which ones other customers recommend the most for solving Netflix customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Netflix across the following channels: Phone, Chat, Web, Twitter.

Phone number / contactWaitVotes
800-585-8131
Customer Service
12 mins614
888-638-3549
Account Access
5 mins1947
Live Chat at help.netflix.com
Customer Service
3 mins2012
Online Help at help.netflix.com
Customer Service
< 3 hrs2029
866-579-7172
New Customers
23 mins1384
@Netflixhelps
Customer Service
13 mins1706
888-357-1516
Member Services
2 mins1690
844-505-2993
Hacked Accounts
17 mins2594

Recent reasons customers contacted Netflix:

I just have a question about an email I got about our Netflix account. Has it expired...
Email saying account expired. I pay this with my Xfinity account each month
Have issues on my monthly payments *Would like to talk to representative
I’m paying my bill but my email and passwords don’t correspond to my account anymore. W...
I got a msg my acct was on hold due to a payment not going thru. It took me to a site...
Do you sell a one year subscription that can be purchased as a Christmas gift?
I need to clase me acount am move to another aparment
Need to update credit card for recurring charge
I want to cancel the latest account that was added. Account had Barbara Hentsch's name on
I have moved and want my account to go to my new address
I got hacked on a account i cancelled and the subscription started up again but i can’t...
There are * profile names that popped up in my account that I did not authorize and I c...
My subscription is not ended but I go an email that says it has
NW-*-* shows on my screen I've tried several different things to correct this but noth...

Help me with my issue

Does GetHuman work with Netflix?

GetHuman does not work with Netflix's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Netflix at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Netflix's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Netflix at a Glance

Netflix has 1 chat option
Netflix has no customer email
Netflix has 1 help forum
Netflix has 1 twitter handle
Netflix has no facebook page
Contact information overview

Answered on this page:

How Do I Check the Balance on My Netflix Gift Card?
How Do I Recover My Netflix Account?
How Do I Sign Up for Netflix?
How Do I Cancel My Netflix and Get Money Back?
How Do I Update My Payment Method with Netflix?
How Do I Send Someone a Netflix Gift Card?
How Do I Buy a Gift Card from Netflix?
Solutions to common issues

Contacting Other Companies

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