Contact Aetna
The best of the 17 ways to get in touch with Aetna by GetHuman
Aetna Phone Number
877-238-6200 · Customer Service844-210-8952 · New Customers
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Pro tips & talking points
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Help me with my issueAetna Live Chat
Aetna customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.
Recent reasons customers contacted Aetna:
two family members repeatedly bother me, need mental health medicine for them they are...
i can't go in please help
My aetna account is locked but i am unable to call because my vocal cords are bad. Can...
my provider would like to add cpt codes to the contract and would like to know what are...
Need to talk with customer service. My personal information was hacked and I have not...
I am not able to log in or create an account. I need my insurance card information. I n...
Trying to doctors within network
looking for doctors in-network
I have Aetna medicare supplement. I did something wrong on my password and got locked o...
Can't get provider information online. Shows I have not had insurance since **-**-**.
Can’t sign into account **Don’t remember login
Closing out my checking acct. my benefit payment is going in to. Need to revise acct to...
Never received card or info
cant log in with my new user name and password
How can i get my w* they email
More customer issuesHelp me with my issueAetna contact information - compared
Above are our top recommendations for how to contact Aetna, including their top phone number and live chat options. Below you can compare and contrast the 17 ways to contact Aetna by looking at which ones are the fastest and which ones other customers recommend the most for solving Aetna customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Aetna across the following mediums: Phone, Chat, Email, Web, Twitter.
Phone number / contact
Wait
Votes
877-238-6200
Customer Service
Customer Service
2 mins
129
844-210-8952
New Customers
New Customers
< 1 min
426
Live Chat
Customer Service
Customer Service
21 mins
318
888-632-3862
Aetna Behavioral Health
Aetna Behavioral Health
3 mins
302
800-323-9930
HMO Department
HMO Department
16 mins
420
johnsonL10@aetna.com
Customer Service
Customer Service
< 10 hrs
189
800-872-3862
Corporate Offices
Corporate Offices
13 mins
113
800-962-6842
Claims Department
Claims Department
10 mins
349
860-273-0123
Corporate Offices
Corporate Offices
15 mins
371
Online Help
Customer Service
Customer Service
< 2 hrs
127
800-353-1232
Medical Provider Credentialing Customer Service
Medical Provider Credentialing Customer Service
2 mins
127
800-217-2386
Pre-Sales
Pre-Sales
2 mins
132
800-633-0637
Healthahead Customer Service
Healthahead Customer Service
2 mins
368
@AetnaGlobal
Customer Service
Customer Service
2 mins
105
800-694-3258
Billing
Billing
2 mins
33
800-952-2700
Customer Service
Customer Service
2 mins
102
813-775-0190
International Customer Service
International Customer Service
10 mins
389
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