Contact Aetna

The best of the 17 ways to get in touch with Aetna by GetHuman

Aetna Phone Number
877-238-6200 · Customer Service844-202-4408 · New Customers
GetHuman features available:
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  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real Aetna rep
  • Pro tips & talking points
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Aetna Live Chat
Aetna customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted Aetna:

I need my ID number I’m New member I’m at the doctor NOW
Some how I got enrolled in Aetna when I didn't want this nor did I want to enroll.pleas...
The Aetna Medicare advantage card has been lost, need a duplicate sent to me.*Subscribe...
i want to know if a dentist out of network will cover dentist rot canal the cost was $***.oo
Checking status of tier reduction applications on medications.
Home nurse appt. I have heart Dr appt. Won't be home Tues **
I am an LCSW question regarding OON
I need information on who to contact regarding not receiving payments from Aetna.
CREDENTIALING??? WAS TOLD TO GO TO AVAILITY TO CREDENTIAL MY THERAPIST. NOW I'M TOLD...
My Father passed away. We found an Aetna life insurance policy and want to find out if...
Need to see if a med is covered
Recently moved to city, need to establish a Primary Care Physician. Request list of Ae...
I am trying to find my Plan F Medicare Supplement card and I cannot find it to take to...
My insurance changed to Aetna * days ago and i have no cards
I am a social services director at skilled nursing in Albany, Oregon. I have a resident...
More customer issues

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Aetna contact information - compared

Above are our top recommendations for how to contact Aetna, including their top phone number and live chat options. Below you can compare and contrast the 17 ways to contact Aetna by looking at which ones are the fastest and which ones other customers recommend the most for solving Aetna customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Aetna across the following mediums: Phone, Chat, Email, Web, Twitter.

Phone number / contactWaitVotes
877-238-6200
Customer Service
2 mins129
844-202-4408
Get a Quote Now
< 1 min427
Live Chat
Customer Service
21 mins319
888-632-3862
Aetna Behavioral Health
3 mins303
800-323-9930
HMO Department
11 mins421
johnsonL10@aetna.com
Customer Service
< 10 hrs190
800-872-3862
Corporate Offices
8 mins114
800-962-6842
Claims Department
16 mins350
860-273-0123
Corporate Offices
15 mins372
Online Help
Customer Service
< 2 hrs128
800-353-1232
Medical Provider Credentialing Customer Service
2 mins128
800-217-2386
Pre-Sales
2 mins133
800-633-0637
Healthahead Customer Service
2 mins369
@AetnaGlobal
Customer Service
2 mins106
800-694-3258
Billing
2 mins34
800-952-2700
Customer Service
2 mins103
813-775-0190
International Customer Service
15 mins388

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