Contact Aetna

The best of the 17 ways to get in touch with Aetna by GetHuman

Aetna Phone Number
877-238-6200 · Customer Service844-202-4408 · New Customers
GetHuman features available:
  • Best alternatives to phone
  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real Aetna rep
  • Pro tips & talking points
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Aetna Live Chat
Aetna customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted Aetna:

I changed policies ******** just received bill in the mail for premium payment
I need to give Aetna A new office cap *
Our dentist wants to charge us more for our Aetna DMO Plan than the plan allows. It i...
I e mailed a problem I had with registering and enrolling into the health and wellness...
I need to talk to someone to ask where my fitness reimbursement is being sent to
I LOST MY AETNA CARD. COULD YOU PLEASE RE-ISSUE ME ANOTHE ONE? **I JUST PURCHASED NEW...
I need my information for my insurance. I signed up through my employer and I have yet...
we would like a copy of our contract sent to our office, due to our physical copy being...
Need to speak to customer service. Payment applied to wrong patient, need to apply paym...
I need new identification cards and policy sent to me.
I need to cancel policy ACI******* Medicare Supplement Plan G as of ****.*****Reese C Shanks
i need help for online login, there is problem with user id and password
My wife has had her member account tampered with at Aetna. Inc. I have received absolut...
Aetna has the wrong name for my business and my company's NPI number.*I updated the in...
I called the number on your statement, or so I thought. Immediately told that I could...
More customer issues

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Aetna contact information - compared

Above are our top recommendations for how to contact Aetna, including their top phone number and live chat options. Below you can compare and contrast the 17 ways to contact Aetna by looking at which ones are the fastest and which ones other customers recommend the most for solving Aetna customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Aetna across the following mediums: Phone, Chat, Email, Web, Twitter.

Phone number / contactWaitVotes
877-238-6200
Customer Service
2 mins129
844-202-4408
New Customers
< 1 min349
Live Chat
Customer Service
21 mins241
888-632-3862
Aetna Behavioral Health
3 mins359
800-323-9930
HMO Department
14 mins343
johnsonL10@aetna.com
Customer Service
< 10 hrs246
800-872-3862
Corporate Offices
11 mins170
800-962-6842
Claims Department
8 mins272
860-273-0123
Corporate Offices
15 mins294
Online Help
Customer Service
< 2 hrs50
800-353-1232
Medical Provider Credentialing Customer Service
2 mins184
800-217-2386
Pre-Sales
2 mins55
800-633-0637
Healthahead Customer Service
2 mins425
@AetnaGlobal
Customer Service
2 mins28
800-694-3258
Billing
2 mins90
800-952-2700
Customer Service
2 mins25
813-775-0190
International Customer Service
12 mins466

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