Netflix Live Chat

How to chat with Netflix by GetHuman

https://help.netflix.com/en/
Live Chat with Netflix Agents
  • Chat is available 24 hours, 7 days.
  • The average wait time (for agents to join) is 3 minutes.
  • Current estimated wait time for an agent to join your chat window is 3 mins.
Despite the fact that Netflix has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

Want to update billing information for Kathy Niblack would like to do this over the
Want to change billing information
It keep saying tv not part of Netflix household , at first my friend was paying , she s...
You can't take payment from credit card. Nothing has changed and I don't know what's w...
I’m using Verizon remote I can’t get CC for the movies. How can I receive CC ? I’ve rea...
Issue with my account
**** is my code. I've tried a dozen times! Can a human being call me? **********...Jeff...
I would like to delete my Netflix account
Wrong plan for months without my knowledge. Paying too much
I subscribed to Netflix and can only get it on the tv I used e subscribe. There was ano...
You been taking *payments per month since I started I need that to stop and would appre...
We are being told we have downloads on too many devices. My wife only has a few downlo...
Je souhaite *tre rembours*e car pr*l*vement sans aucune raison
Need to open a new account. It keeps not taking the phone number for verification and s...
Help me with my issue

Netflix Live Support Statistics

Live chat starting pointhttps://help.netflix.com/en/
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat3:30pm
Average wait3
Current wait3
Rank (overall)3
Alternate methodsphone or chat or web or twitter
Quality of communication72%
Quality of help52%
Customer votes74,008
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-585-8131

Chatting with Netflix Customer Service

Live chat with Netflix by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Netflix about. We can usually help ensure a better outcome. This is the best way to live chat with Netflix because 309,348 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Netflix usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://help.netflix.com/en/ are used to handling Account Access, Cancel My Services, Refund a Charge, Request a Show, Streaming or Download Trouble and other customer service issues. When you chat with Netflix agents, they are most likely chatting with you from their call center located in Colorado or Oregon or Michigan. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Netflix offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Netflix with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Netflix

While Netflix does offer live chat as a way to get help, they also have a phone number. In total, there are 8 ways to get in touch with them. The best phone number for Netflix is their 800-585-8131 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Netflix? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Netflix and GetHuman affiliated?

GetHuman and Netflix have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Netflix Contact Info

Information that GetHuman and its users have gathered about how to best reach Netflix
Netflix Phone NumberMore Netflix Contact Info

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Chat with an Expert Now

Which Companies Offer Chat-based Customer Service?

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!