Aetna Live Chat

How to chat with Aetna by GetHuman

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Often when you describe your issue in more detail, GetHuman can surface an appropriate help guide or else find the right contact information for your specific issue.

Topics from recent customer chat windows

Claims are not going through. ID number is W*********. Member is Ashley Ding.
I need to know where my replacement check is ?**I am a provider ..a check was mailed t...
Need prescription exemption for Eliquis which I have received each year from Aetna.
This is a provider credentialing question.*I am calling in regards to a provider. a req...
My three dependent grandchildren have Aetna coverage through Medicaid. I simply need to...
I need a new Aetna dental is card today
claims fax machine is not working ***********.
I'm a new member and am having difficulty with registering. Can you help?
i have not received my insurance card
I have not received my insurance card.
Have a Medicare plan so need to cancel my plan G - AHC*********John painter
Claim Process for Covid Antigen test
I am an Aetna healthcare policy holder and I have moved recently. *My new address is...
I have been trying to bill diabetic shoes for a patient, and I keep on getting the same...
Help me with my issue

Aetna Live Support Statistics

Live chat starting point
Call-back availableNO
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat3:15pm
Average wait21
Current wait37
Rank (overall)3
Alternate methodsphone or chat or email or web or twitter
Quality of communication48%
Quality of help80%
Customer votes27,263
Information last updatedWed May 18 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number877-238-6200

Chatting with Aetna Customer Service

Live chat with Aetna by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Aetna about. We can usually help ensure a better outcome. This is the best way to live chat with Aetna because 36,156 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Aetna usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at are used to handling Delayed claim, Make a claim, Coverage question, Get insurance, Renew coverage and other customer service issues. When you chat with Aetna agents, they are most likely chatting with you from their call center located in California or Philippines or Texas. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Aetna offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Aetna with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Aetna

While Aetna does offer live chat as a way to get help, they also have a phone number. In total, there are 17 ways to get in touch with them. The best phone number for Aetna is their 877-238-6200 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Aetna? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Aetna and GetHuman affiliated?

GetHuman and Aetna have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Aetna Contact Info

Information that GetHuman and its users have gathered about how to best reach Aetna
Aetna Live Chat

Which Companies Offer Chat-based Customer Service?

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