Aetna Live Chat

How to chat with Aetna by GetHuman
Live Chat with Aetna Agents
  • Chat is available 24 hours, 7 days.
  • The average wait time (for agents to join) is 21 minutes.
  • Current estimated wait time for an agent to join your chat window is 21 mins.
Despite the fact that Aetna has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

My new Aetna card has my name spelled wrong! What do I do especially with my prescript...
I need to speak to a live representative in order to do an initial benefit check on a n...
Haven’t gotten a decision on a claim, was a telehealth.
Need Aetna to contact medi-cal and prove my family and I are not insured by aetna
Need my insurance info
I lost my wallet with identification card card and need new card
I believe I made a PT appointment to a person who fraudulently said they were a PT ther...
cant remember my n id
I cannot get any answer on why I am being billed….
I inadvertently canceled my Medicare supplement policy.*I need to know how to get it re...
I wish to end my part N coverage on January ******. I’ve found another with a much chea...
Help me with my issue

Aetna Live Support Statistics

Live chat starting point
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat3:15pm
Average wait21
Current wait21
Rank (overall)4
Alternate methodsphone or chat or web or twitter
Quality of communication48%
Quality of help80%
Customer votes27,262
Information last updatedThu Feb 29 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-872-3862

Chatting with Aetna Customer Service

Live chat with Aetna by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Aetna about. We can usually help ensure a better outcome. This is the best way to live chat with Aetna because 36,156 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Aetna usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at are used to handling Get insurance, Renew coverage, Make a claim, Delayed claim, Coverage question and other customer service issues. When you chat with Aetna agents, they are most likely chatting with you from their call center located in California or Philippines or Texas. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Aetna offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Aetna with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Aetna

While Aetna does offer live chat as a way to get help, they also have a phone number. In total, there are 13 ways to get in touch with them. The best phone number for Aetna is their 800-872-3862 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Aetna? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Aetna and GetHuman affiliated?

GetHuman and Aetna have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Aetna Contact Info

Information that GetHuman and its users have gathered about how to best reach Aetna
Aetna Phone NumberMore Aetna Contact Info

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