Aetna Live Chat

How to chat with Aetna by GetHuman

Aetna Live Support Statistics

Live chat starting point
https://member.aetna.com/appConfig/login/login.fcc?TYPE=33554433&REALMOID=06-36d8cb4d-4ac1-44c7-b12d-a80fba4b718e&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=-SM-xU5km2Pz5%2f9A%2f2FCwUlXE48HlDkyH9ruz3da8Iqw6pwcy09mgHFN5RmlkMNqguY5&TARGET=-SM-HTTPS%3a%2f%2
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
24 hours, 7 days
Best time to chat
9:30am
Average wait
21
Current wait
22
Rank (overall)
2
Alternate methods
phone or chat or email or web or twitter
Quality of communication
51%
Quality of help
77%
Customer votes
27,287
Information last updated
Tue Dec 04 2018 09:00:00 GMT+0000 (UTC)
Best phone number
877-238-6200

Chatting with Aetna Customer Service

Live chat with Aetna by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Aetna about. We can usually help ensure a better outcome. This is the best way to live chat with Aetna because 36,156 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Aetna usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://member.aetna.com/appConfig/login/login.fcc?TYPE=33554433&REALMOID=06-36d8cb4d-4ac1-44c7-b12d-a80fba4b718e&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=-SM-xU5km2Pz5%2f9A%2f2FCwUlXE48HlDkyH9ruz3da8Iqw6pwcy09mgHFN5RmlkMNqguY5&TARGET=-SM-HTTPS%3a%2f%2 are used to handling Get insurance, Renew coverage, Make a claim, Delayed claim, Coverage question and other customer service issues. When you chat with Aetna agents, they are most likely chatting with you from their call center located in California or Philippines or Texas. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Aetna offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Aetna with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Aetna

While Aetna does offer live chat as a way to get help, they also have a phone number. In total, there are 20 ways to get in touch with them. The best phone number for Aetna is their 877-238-6200 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Aetna? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Aetna Contact Info

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