Aetna Live Chat

How to chat with Aetna by GetHuman

Topics from recent customer chat windows

I need a copy of the prescription card so I can get meds.*Margaret A. Podolsky...
I am trying to locate a copy of our Contract with you. If you could please have the co...
my hospital gets message that my birthdate does not match your records. I would like to...
Delayed mail order prescription
I have a question on a claim for eye exam. I am covered for an eye exam but nothing wa...
Wish to see if my payment was received and credited to policy *********S*I have no comp...
I recently purchased a plan from u but im hearing about aetna medicare can i get that
question about claims
Trying to speak to a representative on Aetna's provider line **** *** ****. I kept get...
How often will you pay for me to have a covid test? Are there limits?
Hazel White ** of Boaz, AL *Has accidentally thrown her card away. Need replacement card
I would like to find out the status on my credentialing, and whether I have been approv...
I want a claim control number or to revise a rejected claim
Help me with my issue

Aetna Live Support Statistics

Live chat starting point
Call-back availableNO
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat9am
Average wait21
Current wait36
Rank (overall)3
Alternate methodsphone or chat or email or web or twitter
Quality of communication45%
Quality of help83%
Customer votes27,260
Information last updatedTue Mar 02 2021 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number877-238-6200

Chatting with Aetna Customer Service

Live chat with Aetna by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Aetna about. We can usually help ensure a better outcome. This is the best way to live chat with Aetna because 36,156 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Aetna usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at are used to handling Delayed claim, Make a claim, Coverage question, Get insurance, Renew coverage and other customer service issues. When you chat with Aetna agents, they are most likely chatting with you from their call center located in California or Philippines or Texas. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Aetna offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Aetna with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Aetna

While Aetna does offer live chat as a way to get help, they also have a phone number. In total, there are 17 ways to get in touch with them. The best phone number for Aetna is their 877-238-6200 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Aetna? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Aetna and GetHuman affiliated?

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Aetna Contact Info

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