How do I talk to a live human at TracFone Wireless?
A:Press 1, then 1, then 5, then 5. For help for existing customers.Our free phone can also navigate phone menus to get a live human at TracFone Wireless for you.
Q:
Does TracFone Wireless offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 8am-11:45pm EST.The least busy day is Sunday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 49 seconds.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · Mon-Sat 8am-10pm EST · Press 1 for English then press 1 for Tracfone and then press 4 at the next menu for help for new and existing customers. · For Tracfone or Safelink, press 1. For Simple Mobile, press 2. For Total by Verizon, press 3. For Net 10, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 1, then 3, then 6, then 2, then 5 then 2, 0#, 0#, then 0# or give your phone number · Straight Talk, press 1. Tracfone, press 2. Safelink, press 3. Walmart Family Mobile, press 4. Simple Mobile, press 5. Net 10, press 6. Total by Verizon, press 7. More brands, press 8. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 1, then 3, then 6, then 2, then 5 then 2, 0#, 0#, then 0# or give your phone number · To refill your service, press 1. Activate a phone number, press 2. Change a phone number, press 3. Purchase phones, SIM cards, or accessories, press 4. For tech support or anything else, press 6. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Keep pressing 0 · If you know the extension of the person or group you are calling, you can dial it at any time. To speak to the company operator, press 0. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Direct to human. For help with registration. · Straight Talk, press 1. Tracfone, press 2. Safelink, press 3. Walmart Family Mobile, press 4. Simple Mobile, press 5. Net 10, press 6. Total by Verizon, press 7. More brands, press 8. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for TracFone Wireless below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this TracFone Wireless phone number to document the phone system.
Here is how our research team describes the way the TracFone Wireless phone system greets you: To refill your service, press 1. Activate a phone number, press 2. Change a phone number, press 3. Purchase phones, SIM cards, or accessories, press 4. For tech support or anything else, press 6.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 1, then 5, then 5. For help for existing customers.
Below are some clips we've found from TracFone Wireless's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Tracfone Wireless.
This call may be recorded for quality assurance.
We may need to collect some information from you.
To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice.
At the bottom of the tracfone dot com home page. You also may be selected for a survey at the end of this call.
To refill your service, press one.
To activate your phone number, press two.
Otherwise, stay on the line."
Excerpt from a call with TracFone Wireless
Friday, January 26, 2024 5:12 PM
They may need the phone number on your account
"Thank you for calling Tracfone Wireless.
This call may be recorded for quality assurance.
We may need to collect some information from you.
To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the tracfone dot com home page.
You also may be selected for a survey at the end of this call.
To refill your service, press one.
To activate your phone number, press two. To buy a service plan using a credit or debit card, press one.
If you already have please say or enter the ten digit phone number you're calling about."
Excerpt from a call with TracFone Wireless
Saturday, April 6, 2024 2:02 PM
They may ask you to say or enter information
"Thank you for calling Tracfone Wireless.
This call may be recorded for quality assurance.
We may need to collect some information from you.
To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the track phone dot com home page.
You also may be selected for a survey at the end of this call.
To refill your service, press one.
To activate your phone number, press two. To please say or enter the phone number that you want to change."
Excerpt from a call with TracFone Wireless
Sunday, February 25, 2024 8:09 PM
The first phone menu
"Thank you for calling Tracfone Wireless.
I'm your virtual assistant.
We and our partners may record or monitor this call for quality, systems training, and personalization.
We may need to collect some information from you.
To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the track phone dot com home page.
You also may be selected for a survey at the end of this call To refill your service, press one.
To activate your phone number, press two."
Excerpt from a call with TracFone Wireless
Thursday, October 3, 2024 10:36 AM
After you press 1
"To refill your to buy a service plan using a credit or debit card, press one.
If you already have a service plan card, press two.
To return to the previous menu, press nine."
Excerpt from a call with TracFone Wireless
Thursday, June 13, 2024 9:49 PM
After you press 2
"For a new number, press two.
To return to the previous menu, press nine."
Excerpt from a call with TracFone Wireless
Wednesday, January 3, 2024 1:15 AM
After you press 5
"Otherwise, stay on the line.
Okay. Let's get started.
Please say the phone number you're calling about. If you don't have one, say I don't have one.
Is that right?
Sorry. I didn't hear you. Please say yes or no.
I didn't hear you that time either. Please say yes or no.
A representative will assist you shortly.
Please wait one moment while I transfer your call.
All of our customer care representatives are assisting other customers.
Instead of continuing to hold, you can receive a callback from the next available customer care representative between two and three minutes from now.
You will not lose your turn if you choose to use this service.
To receive a callback, press one.
To remain on hold, press three."
Excerpt from a call with TracFone Wireless
Thursday, May 23, 2024 12:46 AM
What are the hours and when should I call?
TracFone Wireless operates the call center for this 800-867-7183 phone number Mon-Sun 8am-11:45pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 823 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the TracFone Wireless call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TracFone Wireless phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TracFone Wireless staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TracFone Wireless is Sunday.The most busy day to call is Thursday, which averages 48% more phone calls by comparison.Again, this is based on a sample of 823 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday, which is 1206% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call TracFone Wireless is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that TracFone Wireless staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
I need a new SIM card for my mother's cell phone. I think something happened that damaged it because it says that it isn't recognizing it. However, the phone itself is in pristine condition. The phone is old though so the SIM card may be the component that went bad. I decided that the best way to get to the bottom of the issue was by calling TracFone Wireless. This way I could ask them a few technical questions and then I could order a replacement SIM card for the phone if that turns out to be the likely issue.
When I called, a voice assistant immediately answered and said, "Thank you for calling TracFone Wireless." After that, there was a lengthy message about their privacy policy and how they may need to collect some information from me in order to help. Once that finished, I was given the following options: "I’m your virtual assistant. To refill your service, press 1. To reactive your phone number press 2. To change your phone number, press 3. To purchase phones, SIM cards, or accessories pres 4. For any other services including technical support, press 5."
I chose option 3 because that seemed to be related to what I ultimately probably needed, and I was hopeful that I could speak to an agent who could answer a few questions about the SIM card. I was then told to please stay on the line and some light elevator music started to play. It took about 15 minutes on hold, but then I was transferred to an agent who listened to my questions and transferred me to technical support. From there it did turn out I probably needed a new SIM card, but I appreciated the support that I was given throughout the process.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call TracFone Wireless
If you have time to do a bit of reading before you call TracFone Wireless, we recommend you read over some of our problem-specific articles.
Tracfone has been providing prepaid cell service for many years and there's a variety of plans available. There are monthly plans, yearly, unlimited and plans that cover just the basics. If you want to know what Tracfone can do for you, feel free to call its customer service representatives who would love to help you.
Asking yourself if a business is any good is a start in the right direction. To get a true feel, you need to ask yourself if the products are what you're looking for and of good quality. It's also good to ask yourself what kind of customer service experience is there. All in all, Tracfone is a good company and is widely accessible, so not everyone is going to have to deal with a problem.
Tracfone offers a straightforward return policy for purchases. If you are not satisfied with your purchase, you have 30 days to return it. To be eligible for a refund, the phone or device must be in its original condition and accompanied by the receipt or proof of purchase. Tracfone also requires the device to be deactivated and the airtime service disabled before returning. Additionally, all accessories, including chargers and manuals, must be returned. If all these conditions are met, you can either receive a refund to your original form of payment or choose a replacement device. It is important to note that shipping and handling fees are non-refundable. Tracfone aims to provide customers with a hassle-free return experience and ensure their satisfaction with purchases.
Click the link above to get answers to just about any TracFone Wireless customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TracFone Wireless, and their purpose. Are any of these similar to the reason you are trying to call?
Returning a phone: "I need your help to return the phone."
- From a call lasting 29m 33s , Nov 6, 2024 4:11 PM
Information about why customers call TracFone Wireless is extracted from issues that customers have reported to GetHuman.
On the right hand side, click on Chat with a live agent.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, TracFone Wireless provides this option.
TracFone Wireless Customer Service on X (formerly Twitter)
TracFone Wireless, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
TracFone Wireless Customer Service on Facebook / Messenger
Some customer service teams, like that of TracFone Wireless, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
TracFone Wireless Customer Help Desk / Web Support
As a last, sometimes only, resort- TracFone Wireless customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is TracFone Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TracFone Wireless agent. This phone number is TracFone Wireless's best phone number because 95,316 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-867-7183 include Recover Account, Add Minutes, Transfer Phone Number, Lost or Stolen Phone, Device Support and other customer service issues. The TracFone Wireless call center that you call into has employees from Florida and is open Mon-Sun 8am-11:45pm ET according to customers. In total, TracFone Wireless has 6 phone numbers. It's not always clear what is the best way to talk to TracFone Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TracFone Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TracFone Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.