How Can I Fix a Cracked or Broken Metro PCS Phone?

How Can I Fix a Cracked or Broken Metro PCS Phone?

Metro PCS offers a wide variety of phones and services. There is a wide variety of options to meet your needs. Metro PCS can help you set up new service and fix your cracked or broken phone.

Using the Premium Handset Protection Program

This protection program covers your device against all types of risks including physical damage and mechanical breakdown. The program protects you after the Manufacturer's Warranty has expired.

You can get a replacement for your phone on the next business day. It is convenient since you don't need to be without your device.

How Premium Handset Protection Program Works

1. The Premium Handset Protection Program will be accepted only seven days from the date you activated or upgraded your phone
2. The program is only applied to new Metro PCS devices

Metro PCS requires you to file a claim 60 days from the date of the incident.

Enrolling in Premium Handset Protection Program

You may be eligible for Premium Handset Protection Program if you upgrade or buy a new phone. You have seven days from the date of upgrade or activation to enroll in the program. You may contact the support team or visit a retail store.

Filing a Claim

You may file a claim by contacting a support agent on the phone or visiting the Metro PCS website. Your deductible will be charged from your preferred method of payment. Some of the most important things to have when filing your claim include;

1. Your billing address
2. A preferred method of payment for your deductible
3. The make and model of your phone
4. A description of what happened and when it happened
5. Where you wish to have the replacement sent

If you contact the support team to file a claim, they may need you to answer a few questions. They use the information to verify your identity. You cannot file a claim unless you are an authorized user on the account of the phone that is being claimed.

You can make your deductible payment in a store if you wish. Visit a dealer that is close to you and ask to make your deductible payment. You may need to pay a small fee when using the in-store deductible option. Another option to pay your deductible is using a credit card.

If the replacement phone you get is also broken or cracked, contact Metro PCS and report it.

If you need help from Metro PCS, you may contact their customer service team. The best way to contact Metro PCS is on the phone. You get the chance to speak directly with a support agent. Explain your concerns and they will direct you to the most relevant help. When seeking support on the phone, you may not get the help you need the first time. Call again later and you may be connected with a more helpful representative. Phone support is the only option to speak directly with an agent.

Twitter and Facebook are great support options as well. They allow you to seek support in public or private depending on your needs. When seeking support on social media sites, the support agents may direct you to continue the conversation on the phone.

The help desk covers a lot of topics. It may help you get the help you need fast. Seek help on the help desk before contacting the support agents directly.