Booking.com Customer FAQ

To cancel your booking, please refer to the cancellation policy associated with your reservation. You can usually do this through your Booking.com account or by following the cancellation instructions in your confirmation email. Please note that specific cancellation terms may vary depending on the property you booked.

If your booking was cancelled and you've requested a refund but haven’t received a response, it's important to check the cancellation policy of your booking. Refund processes may vary based on the property's terms. Please make sure that your refund request was submitted correctly. You can find the most up-to-date contact information right here on this page to follow up on your refund status.

We cannot guarantee changes to bookings without additional costs, as this depends on the specific policies of the accommodation you reserved. Please check the cancellation and modification policy associated with your booking or refer to the confirmation details you received when you made the reservation.

There is a link to the most up-to-date contact information right here on this page that you are viewing. You can use that to speak with a representative for assistance with your refund issue.

To update your email for mobile bookings, log into your Booking.com account on your laptop. Go to the "Account" or "Profile" section where you can update your email address. After updating, you should verify the new email address through a confirmation email sent to your updated email. If you encounter issues with the old email, please follow the prompts for account recovery or support on the site.