How do I get a refund from Booking.com?
In a nutshell: If you've made a reservation on Booking.com and need a refund, follow these steps: Visit the Booking.com website, locate the "Support" section,
Introduction
If you're facing a situation where you made a reservation on Booking.com and need to request a refund, you may be stressed about how to even do it. Getting more information is simple so you know what to do next.
What You'll Need
Cell phone
Visit the Booking.com Website
Go to the Booking.com homepage.
Locate the "Support" Section
Scroll down on the Booking.com homepage until you get to the "Support" section. Click on the down-pointing arrow.
Locate the "Manage your trips" Section
Under "Support," you'll see "Manage your trips." Click on this link.
Find the "Frequently asked questions" Section
Scroll down until you find the "Frequently asked questions" Section
Choose Your Relevant Type of Booking
Under "Frequently asked questions," there are multiple types of bookings, including "Stays," "Car rentals," "Flights," and "Airport Taxis." Choose your type of booking and click on that section.
Read Through the Appropriate Section
If the section pertaining to your type of booking doesn't give you the answers you need regarding getting a refund, move onto the next step.
Contact Booking.com Customer Support
If you were unable to find the answers you need, contacting Booking.com customer support can be a good option. They're available 24/7, making it easy to reach a customer service representative who can give you the answers you need about how to get a refund for your specific trip and if you qualify.
Conclusion
Booking.com makes it easy to learn more about how to get a refund and if your reservation qualifies. Considering the several types of reservations available, contacting their customer service team can be your best option. You'll be able to get answers specific to your particular booking, whether it’s refundable or non-refundable. Their 24/7 customer service line significantly simplifies the ability to get answers as you can call on your time rather than during set hours.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Booking.com Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Booking.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get a refund from Booking.com? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.