In a nutshell: AT&T customers who want to pay lower prices for mobile phone services can downgrade their package without spending money on additional mobile features. To do this, they need to sign in to their AT&T account and choose a cheaper plan from the Plans & Prices page. Customers should compare the available plans and choose the one that is most suitable for their budget and needs. They can then follow the instructions to confirm their purchase and change their current plan. If they experience any issues, they can contact AT&T's customer service department via phone, live chat, social media, or the online help desk.
Some AT&T customers want cost-effective ways to pay lower prices for mobile phone services. Unfortunately, various competitors charge expensive fees for cheaper packages, which some customers cannot afford due to other financial obligations. Although other mobile phone services require customers to have two- to three-year-old accounts before switching to a more affordable plan, AT&T makes the process easier by giving customers the plans they want with reduced fees. Therefore, you can downgrade your package without spending money on additional mobile features.
The most effective downgrade method is to choose a cheaper plan for a lower cost. However, if you have an outstanding balance, AT&T may prevent you from changing your plan until you pay off the entire amount. While not all customers qualify for a downgrade, AT&T provides customers with tips to increase their chances of eligibility. If your AT&T account is in good standing, you have an older phone and your account has a $0 balance, you can start the downgrading process immediately. Read on for helpful instructions to downgrade your package using an easy method to help you get a new device or lower your AT&T bill.
Expand the main menu on the top-left side of the screen and choose the Plans & Prices link in the Wireless category. You might have to keep your mouse pointer on the arrow to see the sub-menu.
You should see three plans on the next page. Choose the phone quantity in the left-hand side box and view the price estimate in the left-hand side box.
Compare the available plans and decide which is the most suitable choice. You may want to consider a price you can afford per month and all the features you need. After reviewing each plan, click a blue Select Plan button and follow the instructions to change your plan.
You should see a pop-up box prompting you to become an AT&T customer or choose a different plan.
You may have to sign in if your session expires and click ‘Select Plan’ again to go to the next step.
While many customers can downgrade their AT&T packages without issues, others experience technical errors. Unfortunately, they don’t know who to contact for help and often struggle to resolve an issue themselves. AT&T’s customer service department is available 24/7 to assess your problem. You can reach out to a representative via phone or live chat for real-time communication. If you prefer to use social media, AT&T has an active Facebook page where you can create public posts to ask questions. As a resourceful option, an online help desk is available for customers to send inquiries.
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