T-Mobile Customer Care on Twitter

Getting T-Mobile's Attention on Twitter by GetHuman

@TMobileHelp
Customer Twitter Account
Usually replies within: 13 hours
Best time to tweet: ~1:30pm
#14 of 16 contacts
4,061 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Update Account InfoTweet re: Dispute a ChargeTweet re: Payment ArrangementTweet re: Account AccessTweet re: Device SupportAbout a different issue

Recent reasons others tried tweeting T-Mobile

Complications with insurance claim
Need Online Account unlocked
Today I had THE MOST HORRIFIC experience with the T-mobile store in Branford. I came in...
good afternoon I was approved for * lines and provided a ammount over the phone while...
Tmobile test drive issues
When I opt out of two lines, what would my payment be?
I got a new phone with a new phone number on the account of my friend who add me a thir...
How can I have my own apple id
Want to unlock iphone
Good night I got a lg k** from boss daughter she stopped using it I would love to get i...
Hey good evening, I'm abroad however I thought my iPhone *plus was unlocked in-order fo...
I would like to report a specific agent from T-Mobile for the Fraudulent activity that...
Can y'all unlock my iphone
Get help with my issue

T-Mobile Twitter-based Customer Help - Stats

Twitter @ Handle
@TMobileHelp
Call-back available
NO
Best hours
5am-10pm PST
Right time to tweet them
1:30pm
Expected reply tweet
13
Issue turnaround time
19
Rank (amongst all ways to contact)
14
Legibility of messaging
80%
Customer service rating
85%
Customer votes
4,061
Information last updated
Sat Jan 25 2020 10:00:00 GMT+0000 (UTC)

T-Mobile Customer Service through Twitter

T-Mobile is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that T-Mobile will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM T-Mobile your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like T-Mobile that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that T-Mobile's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting T-Mobile

Of the 16 way(s) to get in touch with T-Mobile, customers like you claim that the best one is the 800-937-8997 option. From this page you can easily access all the possible contact information options for T-Mobile as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach T-Mobile? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact T-Mobile

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