T-Mobile Customer Care on Twitter

Getting T-Mobile's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 12 hours
Best time to tweet: ~2:45pm
#14 of 16 contacts
4,060 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting T-Mobile

Someone hacked into my boyfriend’s number. This person threatens me with nasty words. C...
Just need to follow up on a previous issue...again.
I want my phone to be unlocked from the carrier. I have bought the whole phone upfront...
My phone won't let me call it. T-mobile connected me this morning with your help. Mymo...
mymobile won't let me call them on their so called service number.
Is this Metro by T-Mobile?
the phone will not call their number to my mobile, which is owned by t-mobile. The phon...
I need to unlock a family mobile phone to the t mobile network
i need to get a new cell spot in my home. i returned my old one to a store today and th...
My name is Annette I had called today to set up to get a contract phone. And I had fill...
looking for signal booster
Phone number in new account - need to port over existing number
I can't get Samsung on the line

Get help with my issue

T-Mobile Twitter-based Customer Help - Stats

Twitter @ Handle@TMobileHelp
Call-back availableNO
Best hours5am-10pm PST
Right time to tweet them2:45pm
Expected reply tweet12
Issue turnaround time23
Rank (amongst all ways to contact)14
Legibility of messaging79%
Customer service rating84%
Customer votes4,060
Information last updatedMon Jan 25 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

T-Mobile Customer Service through Twitter

T-Mobile is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that T-Mobile will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM T-Mobile your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like T-Mobile that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that T-Mobile's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting T-Mobile

Of the 16 way(s) to get in touch with T-Mobile, customers like you claim that the best one is the 800-937-8997 option. From this page you can easily access all the possible contact information options for T-Mobile as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach T-Mobile? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact T-Mobile

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