SafeLink Wireless Customer FAQ

You can switch your SafeLink service to a new phone through the "Upgrade My Phone" option on your SafeLink account. You can log in to your SafeLink account, then select this option. Here, enter your new phone's serial number or IMEI number. Then, follow the prompts to complete the transfer. Please ensure your new Moto G is compatible with SafeLink services. The instructions will guide you through the transfer of service, including transferring your number, minutes, and service days to your new phone. Make sure to turn off your old phone during this process to avoid any interruptions.

We're sorry for the inconvenience you've gone through. For security reasons, we cannot directly switch your service to the new phone. However, SafeLink Wireless customers typically can transfer their services to a new phone. You'll need to contact SafeLink Wireless customer service directly to report your lost phone and request the switching of service to your new device. They will guide you through the process and help ensure the service is transferred correctly. Please have the details of your new phone like the Make, Model and its MEID or Serial Number ready when you contact them.

To cancel your SafeLink service, you need to contact SafeLink's customer service directly. You can do so by calling their toll-free number. Please make sure to have your information, including your enrolled phone number and any supporting documentation, ready when you make your call. It's essential to know that upon deactivation, you might lose your benefits and may not be able to re-enroll in the future should you want to. It's recommended to thoroughly think through your decision before choosing to terminate your service.

To switch your SafeLink Wireless SIM card to a new phone, ensure that your new device is compatible with SafeLink's network. Turn off both your old and new phones. Remove the SIM card from your old phone. Place this SIM card into your new phone. Typically, the location of the SIM card slot varies by phone, but it can commonly be will found on the side of the phone or under the battery. After inserting the SIM card into your new phone, turn on the device. You may need to manually set up your phone's APN settings. Keep in mind, if you experience any difficulties, it's recommended to seek professional assistance.

Unfortunately, SafeLink Wireless does not offer a direct way for customers to track their replacement phone using a ticket number online. After a replacement request is made, the typical processing time is around 10 business days. During this time, customers are encouraged to patiently wait for their replacement phone to arrive. If more than 10 business days have passed since you placed the request, you can call their customer service for assistance. Please keep your ticket number at hand during this call as it would allow them to identify your case quickly and provide updates on the status of your replacement phone.