Item is defective and vendor won’t reply to refund my money

GetHuman835294's customer service issue with WalMart.com from June 2018

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The issue in GetHuman835294's own words
Get a replacement but it has been ignored so long I replaced them and now wish to have a refund and a RMA to send back defective unit ... I ordered some headphones on your site and the product was sold and shipped by one of your vendors. I received the order in a reasonable time and was happy. After a few days the charge port became loose inside the headphones and I have now tried to contact the vendor * times without a reply and now I’m contacting you to help resolve this issue. I have replaced them now with another brand but I would like a refund on my order and a RMA to return the broken ones. My order number was,*****************Thank you in advance.
They haven’t answered either of my emails
Refund
I have had this account with Walmart for many years with absolutely no problems of any kind.
Tried to talk to customer service for online sales yesterday but system was down for pulling up invoices and order numbers
I have an issue with WalMart.com too
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WalMart.com

Bluetooth headphones
Customer service issue
Reported by GetHuman835294
Jun 29th, 2018 - a yr ago
I have an issue with WalMart.com too
Fixed
Seen by 14 customers so far
Similar issue to 841 others
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Items needed
Order number
Full name
Email address
Billing address
Phone number on the order
Timeline
GetHuman835294 started working on this issue
Jun 29th, 2018 11:40pm
GetHuman835294 indicated the issue is not fixed yet.
Jun 29th, 2018 11:47pm
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Jul 1st, 2018 2:23am
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Jul 1st, 2018 2:31am
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Jul 1st, 2018 12:52pm
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Jul 2nd, 2018 12:50am
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Jul 2nd, 2018 4:57pm
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Jul 3rd, 2018 1:16am
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Jul 6th, 2018 9:33pm
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Jul 9th, 2018 9:53pm
GetHuman835294 indicated the issue is not fixed yet.
Jul 10th, 2018 9:30pm