Touchpad is malfunctioning. I’m unable to see texts can’t see code

GetHuman-sonjadpa's customer service issue with SafeLink from June 2018

Help with my SafeLink issue
The issue in GetHuman-sonjadpa's own words
Use my phone and get my minutes. ... My second replacement smart phone is defective. The touchpad keyboard is malfunctioning and I’m not able to use the phone or receive my *** free minutes. The replacement smart phone before this was defective as well. My phone number is ***-***-****. I cannot receive codes that are sent because cannot get into phone.
I cannot use the phone at all. The touchpad is not working.
Send another replacement as soon as possible. This is my only means of communication.
Since ****
With customer service they weren’t able to help because I cannot power off the device. Touchpad will not work
I have an issue with SafeLink too
How GetHuman-sonjadpa fixed the problem
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SafeLink

ZTE Smartphone
Customer service issue
Reported by GetHuman-sonjadpa
Jun 15th, 2018 - 9 mons ago
I have an issue with SafeLink too
Fixed
Seen by 18 customers so far
Similar issue to 2702 others
0 customers following this
Items needed
Phone number
Address on account
Name on account
Timeline
GetHuman-sonjadpa started working on this issue
Jun 15th, 2018 1:21pm
GetHuman-sonjadpa indicated the issue is not fixed yet.
Jun 15th, 2018 2:32pm
GetHuman-sonjadpa indicated the issue is not fixed yet.
Jun 15th, 2018 2:33pm
GetHuman-sonjadpa indicated the issue is not fixed yet.
Jun 15th, 2018 2:36pm
GetHuman-sonjadpa indicated the issue is not fixed yet.
Jun 15th, 2018 5:28pm
GetHuman-sonjadpa indicated the issue is not fixed yet.
Jun 15th, 2018 5:30pm
GetHuman-sonjadpa indicated the issue is not fixed yet.
Jun 16th, 2018 2:21pm
GetHuman-sonjadpa indicated the issue is not fixed yet.
Jun 18th, 2018 3:03pm
GetHuman-sonjadpa indicated the issue is not fixed yet.
Jun 18th, 2018 8:00pm
GetHuman-sonjadpa indicated the issue is not fixed yet.
Jun 21st, 2018 2:06pm
GetHuman-sonjadpa indicated the issue is not fixed yet.
Jun 25th, 2018 1:18am
GetHuman-sonjadpa indicated the issue is not fixed yet.
Jul 18th, 2018 6:49pm
GetHuman-sonjadpa indicated the issue is not fixed yet.
Jul 18th, 2018 6:51pm