My order got canceled almost two hours by postmates after I placed it and I haven’t rec...
GetHuman2213152's customer service issue with Postmates.com from February 2019
Help with my Postmates.com issue
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GetHuman2213152's next move: find and follow the right step-by-step guide.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2213152 will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2213152 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Postmates.com has better answers for you: Postmates.com Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2213152 may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman2213152's own words
My order got canceled almost two hours by postmates after I placed it and I haven’t received my refund the charge is still on my account. It was over half an hour after it was expected to arrive. Before the canceled it I called the restaurant for help, since postmates doesn’t have a phone number, ten minutes or so after the expected arrival to check on the meal because it still said being prepared but the arrival time had not updated. The restaurant said they never received the order. Half an hour late postmates cancles on me. I don’t want any kind of credit on my account because I will never use them again.
GetHuman2213152 did not yet indicate what Postmates.com should do to make this right.
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