My driver didn't have a phone to call her. I waited for ** minutes outside in the cold...
GetHuman-jackduke's customer service issue with Postmates.com from January 2019
Help with my Postmates.com issue
First: share to improve GetHuman-jackduke's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jackduke's next move: go to the Postmates.com help center.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jackduke will want to follow the link below to head to their help center. We will check on GetHuman-jackduke later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jackduke may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman-jackduke's own words
My driver didn't have a phone to call her. I waited for ** minutes outside in the cold to try and find her. My food was never delivered but the app said it was delivered. I want my money back because it never got here. My driver was Elena B. And I ordered from American roadside burgers in Greenville SC. When I tried to submit a complaint on the app it would not let me because I had already submitted one for her being ** minutes late and not having a phone to reach her. I need my money back and this is absolutely horrible service.
GetHuman-jackduke did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman-jackduke fixed the problem
We are waiting for GetHuman-jackduke to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.