My card was charged for a service I did not subscribe to. Their email response is slow...

GetHuman1698942's customer service issue with Postmates.com from December 2018

4 views
 | 
20037 similar
 | 
0 following
Help with my Postmates.com issue
First: share to improve GetHuman1698942's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1698942's next move: try the Postmates.com help center again.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1698942 will want to follow the link below to head to their help center. We will check on GetHuman1698942 later to make sure it's all set or try to help escalate.
The issue in GetHuman1698942's own words
My card was charged for a service I did not subscribe to. Their email response is slow and their refund policy explicitly says you cannot get a refund if you cancel it after it's been used. I have not used postmates in several months, and have not benefitted from the unlimited whatsoever, yet I am still being charged? **I would like postmates to have an available live chat with customer service as well as I would like postmates to refund my money. **Postmates help center does not help!
GetHuman1698942 did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman1698942 fixed the problem
We are waiting for GetHuman1698942 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Postmates.com email you?
This email address isn't valid
Follow this issue
See how GetHuman1698942 fixes it.
This email address isn't valid

Postmates.com

Customer service issue
Reported by GetHuman1698942
Dec 5th, 2018 - 2 mons ago
I have an issue with Postmates.com too
Not resolved
Seen by 4 customers so far
Similar issue to 20037 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Email address on the account
Phone number
Billing address
Timeline
GetHuman1698942 started working on this issue
Dec 5th, 2018 11:52pm