Hi, I ordered a few things to be delivered from the nearby *-**, however, I live on a m...

GetHuman1631466's customer service issue with Postmates.com from November 2018

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The issue in GetHuman1631466's own words
Hi, I ordered a few things to be delivered from the nearby *-**, however, I live on a military base. The driver was not granted access to enter the base, despite having made deliveries here before. I had no choice but to cancel the order, but after speaking to her on the phone, we agreed to both contact support to resolve the situation. I'd like to be refunded the order and have the driver cleared of any negative consequences of the situation. Thank you.
GetHuman1631466 did not yet indicate what Postmates.com should do to make this right.
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Postmates.com

Customer service issue
Reported by GetHuman1631466
Nov 26th, 2018 - 10 mons ago
I have an issue with Postmates.com too
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Seen by 4 customers so far
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Items needed
Account holder name
Email address on the account
Phone number
Billing address
Timeline
GetHuman1631466 started working on this issue
Nov 26th, 2018 9:10pm