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Optimum Customer FAQ

Top Answers & How-to Guides

What is Optimum's Phone Number?

The question we are asked most often is about how to talk to Optimum customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Transfer My Optimum Cablevision Service?

Optimum's cablevision service is all encompassing and includes TV and internet. You can transfer your service whenever you move and...

How Do I Change My Plan with Optimum?

Optimum allows you to make changes to your plan whenever you please..It is very easy with these helpful tips.
Ask any question you have about Optimum customer service, get an answer now.
Contact Optimum customer service

Switching Providers

How Do I Switch My Internet Provider to Optimum?

Switching your internet provider to Optimum may be the best decision you have made. With the help of agents who are always ready on...
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What Questions Should I Ask Optimum When Shopping for an Internet Provider?

Make sure to get all the details necessary before you commit to a service provider. Ask for speeds options and their guarantees, inquire...
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Billing Concerns

How Do I Know If My Monthly Optimum Bill Is Too High?

Optimum is dedicated to ensuring you get the highest possible customer satisfaction. Don't shy away from asking Optimum to lower your...
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How Do I Get Optimum to Lower My Monthly Rate?

Optimum is dedicated to ensuring you get the highest possible customer satisfaction. Don't shy away from asking Optimum to lower your...
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How Do I Dispute a Charge with Optimum?

With so many services in their repertoire, it is no surprise that some charges from Optimum may lead to disputes.For whatever reason...
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Service Quality

Is Optimum Internet Service Any Good?

Optimum provides high-speed internet, digital TV, and telephone-related services for in-home connection and entertainment. Through...
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Does Optimum Have the Best Customer Satisfaction for Internet Service?

Choosing an internet service provider is easy. All you need to do is pick out the provider that gives the best customer satisfaction....
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How Do I Fix Buffering Problems with Optimum?

This article talks about dealing with the problem of buffering interruptions whenever you are watching streaming video using Optimum's...
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What Do I Do If I Am Having Problems with My Optimum Service?

If you face any problems with Optimum services, there are a number of measures you can take with these helpful tips.
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Installation & Appointments

How Do I Schedule an Installation Appointment with Optimum?

If you have settled on Optimum as your internet service provider and already settled on the internet plan that suits you, you only...
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Price Comparison

Is Optimum the Cheapest Internet Service?

Optimum internet gives you the chance to redefine your home entertainment experience, plus conduct your business comfortably and efficiently....
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Wi-Fi & Passwords

How Do I Change My Optimum Wi-Fi Password?

As a user you can change your Optimum Wi-Fi password by following the steps given above. The process takes a few minutes to complete...
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Account Management

How Do I Transfer My Optimum Cablevision Service?

Optimum's cablevision service is all encompassing and includes TV and internet. You can transfer your service whenever you move and...
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How Do I Change My Plan with Optimum?

Optimum allows you to make changes to your plan whenever you please..It is very easy with these helpful tips.
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How Do I Cancel My Optimum Account?

Cancelling your Optimum account may not be as easy as it seems but these helpful tips can assist you with the process.
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Technical Support

How Do I Get Technical Support from Optimum?

Optimum offers it's customers many ways to receive technical support. Heres some helpful tips to assist you.
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Internet Speeds

What internet speeds does Optimum offer?

Optimum offers a range of internet speeds to cater to different needs. Starting from the basic Optimum 200 with download speeds of...
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Equipment

Does Optimum offer a Wi-Fi router with their internet service?

Yes, Optimum offers a Wi-Fi router with their internet service. When you subscribe to Optimum internet plans, you will receive a modem...
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Can I use my own modem with Optimum's internet service?

Yes, you can use your own modem with Optimum's internet service. Optimum allows customers to use their own compatible modems to connect...
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Additional Services

Does Optimum offer TV and/or phone services?

Yes, Optimum provides both TV and phone services. As a leading telecommunications provider, Optimum offers a comprehensive range of...
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Contract Length

What is the contract length for Optimum's internet service?

The contract length for Optimum's internet service can vary depending on the specific plan and promotions available in your area. Typically,...
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Help me with my Optimum customer service issue

Ask any question you have about Optimum customer service. We will do our best to get you answers right away.
We look to the Optimum issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Optimum issues reported to GetHuman
FAQ Table of Contents

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Answers for More Companies

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Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
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