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Moosejaw Customer FAQ

Top Answers & How-to Guides

What is Moosejaw's Phone Number?

The question we are asked most often is about how to talk to Moosejaw customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any items excluded from Moosejaw's return policy?

Yes, there are a few items that are excluded from Moosejaw's return policy. These include climbing equipment, underwear, swimsuits,...
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Returns

How Do I Return a Product to Moosejaw?

This short article will walk you through the necessary steps you need to take in order to successfully return your purchased items...
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Can I return a product if I have used it?

Yes, Moosejaw allows returns for used products. We understand that finding the perfect gear can sometimes require trying it out. As...
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Can I exchange a product instead of returning it?

Yes, you can exchange a product instead of returning it. Moosejaw offers a hassle-free return and exchange policy. If you are not satisfied...
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Do I have to pay for return shipping?

Yes, at Moosejaw, the customer is responsible for covering the cost of return shipping. However, to ensure a hassle-free return process,...
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Can I return a product purchased online at a Moosejaw store?

Yes, you can return a product purchased online at a Moosejaw store. Moosejaw offers a hassle-free return policy allowing you to return...
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Can I return a gift I received from Moosejaw?

Yes, you can return a gift you received from Moosejaw. We understand that sometimes gifts may not be the right size, color, or style....
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Are there any items excluded from Moosejaw's return policy?

Yes, there are a few items that are excluded from Moosejaw's return policy. These include climbing equipment, underwear, swimsuits,...
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Policy

What is Moosejaw's return policy?

Moosejaw offers a hassle-free return policy that allows customers to return any unused items within 60 days of purchase for a full...
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How long do I have to return a product to Moosejaw?

Customers have 30 days from the date of purchase to return a product to Moosejaw. This return policy allows ample time for customers...
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Do I need a receipt to return a product?

No, you do not need a receipt to return a product at Moosejaw. We understand that things happen and receipts may get misplaced. Our...
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What is Moosejaw's refund policy?

Moosejaw offers a hassle-free and flexible refund policy to ensure customer satisfaction. If you are not completely satisfied with...
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Help me with my Moosejaw customer service issue

Ask any question you have about Moosejaw customer service. We will do our best to get you answers right away.
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