JetBlue Customer FAQ

If you have trip insurance, you may be eligible to change your flight without incurring a fee, depending on the specific terms of your policy and the circumstances. It's important to review your policy details or check with your insurance provider to understand coverage related to such situations. If your flight needs to be changed, please check JetBlue's change policy as well.

JetBlue has specific guidelines for transporting emotional support animals. Passengers are required to submit a completed documentation form at least 48 hours prior to their flight, which includes a veterinary health form and a letter from a licensed mental health professional. The animal must be well-behaved, non-aggressive, and under the owner's control at all times. Additionally, you may be responsible for the animal's accommodations and any necessary supplies during the flight. It is important to check JetBlue's specific policies for the most accurate and detailed information.

If your seat selection is not showing on your boarding pass, that could mean you've been assigned a seat at the gate. Often, for various operational reasons, your specific seat may not be confirmed during check-in and will be assigned at the gate prior to boarding. Therefore, if you don't see a seat number on your boarding pass, don't worry. Speak with the gate agent when you arrive at your gate and they will provide you with your assigned seat then.

Yes, you can carry on your laptop for domestic flights with JetBlue. Your laptop needs to be included within your carry-on allowance, not as an extra item. For security measures, you might be asked to remove it from your bag when going through TSA screenings. Please remember to store it safely in overhead bins or underneath the seat in front of you during takeoff and landing.

We apologize for any inconvenience you've experienced with baggage fees. At JetBlue, the first checked bag is typically charged at $35, and the second is $45. It's possible an error occurred during billing. To resolve this, we suggest reaching out directly to JetBlue's customer service, so they can review the charge and make any necessary corrections. Please make sure to have your receipt and flight details handy to assist with the process.