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How Do I File a Lost Baggage Claim with JetBlue Airlines?

Jul 9, 2020

So, you've made your booking with JetBlue and already touched down in the airport. You go to retrieve your baggage but you don't see them. Your baggage is possibly lost. What do you do? First thing is not to panic and to contact JetBlue within four hours of landing to file a claim.

Making the Claim and Follow-up

When you've lost your baggage, your baggage was damaged, or you feel you've encountered a delay, you have three options when it comes to making a claim with JetBlue, but you have four hours from landing to file the claim.

  1. While at the airport, locate a JetBlue crewmember to file or
  2. Call the Central Baggage Service at the airport at their number. The directory is located here https://www.jetblue.com/at-the-airport/airport-information.
  3. Call the main Central Baggage services office here. They are available from 5 A.M. until Midnight ET, seven days a week. They are also the ones to contact to follow-up on your claim.

Related Issues- Lost and Found

  1. For items you feel you may have left on the plane, it's important to file a lost and found claim immediately with a JetBlue crewmember. If you've already left the airport, you can file a lost and found claim here https://app.nettracer.aero/lf-pax/jetblue/lostandfound/landing.
  2. JetBlue will continue to look for your missing item for 30 days and will email you with any updates. You will also receive an email with instructions once your item is found.
  3. If found, you will be sent an email link to have your item shipped to you. However, you will be responsible for the shipping charges.

Damaged Baggage

  1. For damaged bags, the same procedure applies as with the lost baggage. Contact JetBlue by either speaking with a crew member at the airport or call to file your claim, either one must be done within four hours of landing.
  2. Please note that JetBlue has limited liability when it comes to damaged bags. Damage as a result of baggage being overweight or oversized, or normal wear and tear such as scuff marks or scratches will not be reimbursed. Jetblue is also not responsible for damage incurred during normal shifting in the baggage hold.
  3. Visit https://www.jetblue.com/legal for full disclosure of liability limits.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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