How Do I Cancel My JetBlue Airlines Flight and Get a Refund or Credit?

Introduction

Planning to cancel your JetBlue Airlines flight due to an emergency? If you just booked and your departure date is at least 7 days away, you have 24 hours to cancel for a full refund. Both refundable and nonrefundable tickets can be canceled before departure, but a cancellation fee may apply. If you wish to receive a refund or travel credit, cancel your flight before your scheduled trip. Passengers who fail to cancel and don't show up for their flights will not be eligible for a refund. Want to cancel? Read this short guide.

Visit the Manage Trips Page

To request a refund or travel credit, you must cancel your flight before departure. To cancel, visit JetBlue's Manage Trips page and enter your ticket number or confirmation code and last name in the appropriate fields. Then, click Continue to access your reservation. Keep in mind that passengers who fail to cancel forfeits the value of their ticket.

Click Change/Cancel Your Flight

Do you see an option to cancel your flight? Click Cancel and follow the on-screen instructions to complete the cancellation process. If your fare is nonrefundable, please note that a cancellation fee applies per passenger. For refundable or flexible fares, be sure to cancel before your scheduled departure to remain eligible for a refund.

Passengers may also receive a refund for the remaining portion of their trip if they cancel before the scheduled departure. Depending on their fare type and the unused ticket value, they may qualify for a partial refund or travel credit. If your flight was canceled by JetBlue Airlines, check whether the airline has rebooked you on an alternative flight. If you decide not to accept the alternative flight, you may be eligible for a refund which is sent to the original payment method.

Contact JetBlue Airlines Directly

Passengers can also contact JetBlue Airlines by phone or chat to cancel their flights. You'll need your ticket number or confirmation code to cancel by phone or chat. However, please note that JetBlue may charge a service fee for cancellations made by phone. This fee may be charged in addition to any applicable cancellation fees, depending on your fare type. For active-duty military personnel with nonrefundable tickets, JetBlue Airlines may waive cancellation fees under certain circumstances. You may also qualify for a fee waiver if your flight is affected by severe weather or weather-related disruptions.

If you booked your flight through a travel agency or third-party website, contact them directly to inquire about your refund options, as they may have additional cancellation or refund policies. Some travel agencies also offer optional cancellation protection that may allow passengers to cancel their reservations and receive a refund.

Conclusion

Were you able to cancel your JetBlue Airlines flight? If you're eligible for JetBlue Travel Credit or a refund of your TrueBlue points, these are processed immediately. Credit card refunds typically take 7–10 business days, depending on your bank. If your canceled flight includes additional services or extras, you may need to cancel them separately to request a refund. Keep in mind that refunds to the original payment method may depend on your fare type. Do you have further questions about canceling your JetBlue Airlines flight and getting a refund or travel credit? Contact Customer Support today.