Looking for lost blankets. Baby it's cold outside!!

GetHuman3999656's Order Never Arrived issue with Groupon from November 2019

Help with my Groupon issue
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Once logged in to the help section on Groupon.com, select the relevant order, click continue, select a trending topic, then hit continue. If you're in business hours you'll an option to live chat with Groupon
The issue in GetHuman3999656's own words
I was trying to find out why FEDEX only delivered * of my small weighted blankets. I am wondering where the other small one and the * large one is? ... I ordered * Weighted blankets on the same day ***** and only received (*) of the smaller ones. Where are the other *? The FedEx man delivered the one, but NOT the other *. I work from home, so I am for the most part here when deliveries come. I've never had a Groupon item not delivered. What do I do? I don't want a refund, I would like the * other blankets I ordered
This was especially frustrating because I have twin Granddaughters and this was their Birthday present coming up on December * ****.
They could make this right by sending my * blankets that didn't get delivered. Not looking for a refund.
I have been a Groupon Member for years. I buy a lot of stuff and I would really like to be able to talk to a person without having to PAY TO SPEAK TO SOMEONE HUMAN!
Was going to call but, That doesn't seem to be an option. What happened to Customer Service with a Human Being?
How GetHuman3999656 fixed the problem
They are sending me the blankets that never got delivered. I have never had a problem with Groupon . Thank you so much.
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Groupon

My weighted blanket.
Order Never Arrived issue
Reported by GetHuman3999656
Nov 26th, 2019 - a year ago
Fixed
GetHuman3999656 shared how to fix
Seen by 5 customers so far
Similar issue to 65649 others
0 customers following this
Items needed
Name on account
Email on account
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Timeline

GetHuman3999656 started working on this issue
Nov 26th, 2019 10:00pm
GetHuman3999656 confirmed the issue is fixed. Hooray!
Nov 27th, 2019 3:50pm