How Do I Report Someone Using My Groupon?

Resolving a customer support issue can be a challenging experience, but there are several tools that Groupon offers to assist you, as mentioned above. You may reach Groupon's customer service team in a variety of ways for quick assistance. Contact Groupon by utilizing the self-service tools to change orders, looking for answers on the Frequently Asked Question page, or tweeting Groupon's customer support staff. Currently, Groupon doesn't offer phone support.

Jeff Whelpley is the editor / author responsible for this content.
Jul 19, 2021

Groupon is an e-commerce service that links businesses with members in over 45 countries. There are products, services, travel, and leisure options available. After the first quarter of 2015, Groupon has over 45 million active consumers.

With a large company like Groupon, you're likely to run into a problem at some point, and addressing a customer support issue may be highly frustrating. However, some Groupon resources can assist you.


1. Website Form

Suppose you are dissatisfied with customer service issues, service outages, or you run into a problem with your account. You can contact Groupon by filling out a complaint form available on their website. They will ask you the following questions about yourself.

  • Your full name
  • Your account email address for verification
  • Complaint information with ratings of severity and urgency, ranging from 1 to 5
  • Description and, or attachment of your complaint
  • Finally, submit.

N/B All personal information provided to Groupon is used to solve problems and will never be shared with anyone or any organization.

2. Website Chat

Go to the Groupon website, click on web chat, and then fill out their information form. It requests your name, email address, language preference, issue, and coutry code. The majority of information, however, is pre-populated, so you need to describe your problem. Then, to connect with an agent, select Start Chat. If your problem is urgent, a Live Chat is your best choice.

If an agent is not available, the link will not be clickable. You may either continue to send emails or wait for the availability of the next agent.

3. Twitter

You can also navigate to Groupon's customer service Twitter account. Groupon offers two official accounts that can assist you with any problems you're facing. Only customers in the United States and Canada can utilize the customer support account.

You can contact their support team directly. Once you've arrived at the Groupon customer service website, click the message button, which resembles an envelope. Write your message and include any relevant information, such as your name, the email address used on your Groupon account, the problem you're experiencing, and your order number. Give as much information as you can, and then submit your message when you're through.

You can also choose to wait for a response because Groupon does not offer a deadline for responding to Twitter answers, so if you need a rapid response, you may be better off using the Live Chat, Email, or Callback services.

Help is readily accessible on Twitter, seven days a week from 8:00 a.m. to 6:00 p.m. CST.

Self Service Options

  1. Analyze the available alternatives. Any self-service options accessible for your particular purchase, such as the ability to amend an order, cancel an order for a refund, trade-in a Groupon order for a credit, or return a Goods item, will be displayed. Select the desired option by clicking on it.
  2. Examine the search results by utilizing the Frequently Asked Questions section. These are displayed beneath the search bar. Remember that you might not see a straight copy of your own question. If you don't find a completely matching result, check for comparable issues raised by other users.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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Why does GetHuman Write How-to Guides for Groupon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Groupon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report Someone Using My Groupon? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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How do I report someone using my Groupon?
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