What Do I Do If My Groupon Voucher Isn't Working?

In a nutshell: Groupon lets you purchase discounted goods in advance with a voucher. If the voucher isn't working, review the details and contact Groupon customer support. Categorize your problem and select "Merchant Won't Accept Groupon Vouchers." If that doesn't help, click "Chat With an Expert" and provide your details. Explain the issue and follow the representative's instructions for a resolution. Groupon's support team can quickly resolve voucher issues.

Introduction

Groupon lets you pay for goods at a discount in advance by purchasing a special deal. A Groupon voucher can offer a discount as high as 90%, but the average Groupon offers a 15% to 30% discount. You can redeem a Groupon d in person, or the company can send you a promo code that you can apply while purchasing from online stores. When the business verifies your purchase, it manually applies the discount code to your account. If you encounter an issue with your Groupon voucher, here’s how to resolve it.

Review the Voucher Details

Voucher coupon codes are time-sensitive, and an expired coupon code won’t work. They’re also case-sensitive and should be in upper case. Some promos are specific to deal types, for example, restaurants, travel, beauty, or spa. Additionally, you can only use some promo codes if you receive an invitation via email. To determine why your voucher isn’t working, read its terms and conditions and ensure you use it within the specified validity period. Some coupons will force you to schedule appointments, while you can redeem others online.

Contact Groupon Customer Support

After reviewing the voucher details, reach out to Groupon customer support. Visit the official Groupon website and scroll to the bottom section. Click the “Help Center” button to proceed to the next step.

What Do I Do If My Groupon Voucher Isn't Working? (Step 2)

Select “Trouble Using Your Groupon”

The Help Center button takes you to the customer support page, where you must categorize your Groupon problem. The page provides numerous resources addressing frequently asked questions for common Groupon issues.

What Do I Do If My Groupon Voucher Isn't Working? (Step 3)

Select “Merchant Won’t Accept Groupon Vouchers”

Whenever your Groupon voucher fails to work, the merchant declines it as part of your payment. Clicking the “Merchant Won’t Accept Groupon Vouchers” prompts you to follow the voucher’s “Fine Print” and “How to Use” sections.

What Do I Do If My Groupon Voucher Isn't Working? (Step 4)

Click “Chat With an Expert”

If the “How to Use” section doesn’t help resolve the issue, the customer support team is available to help. To contact a representative, click the “Chat With an Expert” option at the bottom-right of the page.

What Do I Do If My Groupon Voucher Isn't Working? (Step 5)

Enter Your Details

The chat section asks for additional details to narrow down your coupon and the challenge you’re facing. Enter your name, email address, subject, and order ID in the designated sections. After entering your information and the correct order ID, click “Start Chatting.”

What Do I Do If My Groupon Voucher Isn't Working? (Step 6)

Explain Your Issue

After submitting the required details, Groupon selects a customer support representative to help you. The representative sends a welcoming message and asks for the kind of assistance you might need. Message the rep that you’re having trouble with your Groupon voucher.

What Do I Do If My Groupon Voucher Isn't Working? (Step 7)

Give Details

Type in the coupon code number and the validity date, and explain the steps you initially took to try to resolve the problem. The customer support representative will review your information and propose a solution to help you. Follow all the instructions the representative gives you to facilitate a smooth resolution.

What Do I Do If My Groupon Voucher Isn't Working? (Step 8)

Conclusion

Groupon's vouchers sometimes fail to work, but the issue can be resolved quickly. When contacting customer support, provide accurate information about your account and order ID. Groupon's challenges are sorted out soon by the Groupon support team so you can quickly return to enjoying the platform’s services.

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