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Groupon Customer FAQ

Top Answers & How-to Guides

How do I Contact Groupon Customer Service?

The question we are asked most often is about how to talk to Groupon customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Delete My Groupon Account?

Deleting your Groupon account is simple, and you have a few options to do so. After logging in to your account, choose to delete your...

How do I update my account info on Groupon?

Groupon offers cashback and coupons to customers who buy from participating businesses. Vendors can manage their Groupon Gateway account...
Ask any question you have about Groupon customer service, get an answer now.

Recent Groupon Customer Questions

How long do i have to buy my order in advance beforehand?

The time you have to purchase your Groupon deal can vary. Each deal has a promotion period and an expiration date. The promotion period is the window of time you have to purchase the deal. Once it closes, the deal is no longer available for purchase. The expiration date is the day the deal must be redeemed by. This information is included in the details of each deal. However, it's always a good idea to make a purchase as soon as you can, as certain deals have limited quantity and may sell out.
Asked Jun 8, 2024 5:05 PM

I need help with a transaction that was not made by me

We're really sorry to hear that you've experienced an unauthorized transaction. We take your financial security very seriously. If you notice a transaction on your account that you don't recognize, we urge you to contact your bank or card provider immediately as they're equipped to handle such situations. They will guide you through the process of disputing the transaction. At the same time, please do change your Groupon password immediately, just to ensure your account security.
Asked May 30, 2024 3:21 PM

Accidentally ordered Arthur Murray dance lessons in the Eastern US Massachusetts instead of St.Paul, MN

We're sorry to hear about the mix-up. Fortunately, Groupon has a self-service option for canceling your order. You'll need to cancel your order within the first 24 hours of purchase. After you cancel, you can re-order the correct Arthur Murray dance lessons in St.Paul, Minnesota. Keep in mind that not all Groupons are eligible for a self-service cancelation, so if you have any issues, there's up-to-date contact information right here on this page that you can use.
Asked May 24, 2024 8:35 PM

I purchased a Groupon for a hair & nail salon & the owner refuses to honor the voucher ( it is not expired) she is so nasty at this point I just want a refund & no further dealings with her

I'm sorry to hear about your unpleasant experience. If the Groupon voucher is still within the valid date and the merchant is not honouring it, Groupon does have a refund policy in place. Simply go to 'My Groupons', select the voucher, and then select 'Request a Refund'. Follow the prompts to explain the situation and request your refund. Groupon takes customer satisfaction very seriously, and they will work to resolve this issue for you.
Asked May 24, 2024 5:25 PM

I placed an order that no one can find and it will not let me reorder it.

We're sorry to hear about this problem. There could be a few reasons why you can't find your order. It might take a bit of time for your order to show up in your Groupon account, especially if it was recently placed. If you've checked your account and your email (including your spam/junk folder) for a confirmation but still can't find it, the order might not have gone through successfully. In this case, you should be able to try ordering again. If you're unable to reorder, it's possible the deal has sold out. Also, ensure that you're checking the correct Groupon account if you have more than one. If the problem persists, we suggest reaching out to Groupon customer service directly.
Asked May 13, 2024 8:11 PM

Help me with my Groupon customer service issue

Reporting Issues

How Do I Report Someone Using My Groupon?

Resolving a customer support issue can be a challenging experience, but there are several tools that Groupon offers to assist you,...

What Do I Do If My Groupon Order Is Missing?

Groupon offers coupons that can be used to purchase goods from different vendors at a discount. When you make orders from different...

What Do I Do If My Groupon Shipment Is Missing?

Missing shipments can be a frustrating experience for anyone. Groupon offers updates on its website to track your product shipment...

What Do I Do If My Groupon Is Marked as Delivered but Is Missing?

As a consumer, missed deliveries to easily turn into an aggravating time suck. That's why we went ahead and researched all that you...

What Do I Do If My Groupon Voucher Isn't Working?

Groupon lets you purchase discounted goods in advance with a voucher. If the voucher isn't working, review the details and contact...

What Do I Do If I Bought a Groupon and the Code Does Not Work?

Whether your Groupon is expired, or if it isn't working, we researched all of the things you need to know. Follow this guide to get...

Account Management

How Do I Delete My Groupon Account?

Deleting your Groupon account is simple, and you have a few options to do so. After logging in to your account, choose to delete your...

How do I update my account info on Groupon?

Groupon offers cashback and coupons to customers who buy from participating businesses. Vendors can manage their Groupon Gateway account...

Gifts and Orders

How Do I Send a Gift with Groupon?

Buying gifts on Groupon is a wonderful way to save money and show your friends and family that you're thinking about them. Keep in...

Why Does My Groupon Order Say It's Still Processing?

This article discusses the possible reasons why your Groupon order remains listed as "Processing." Three different reasons are described,...

How do I find my Groupon purchase?

Groupon has revolutionized how people save and experience activities, eat out, and make purchases from local businesses. If you ever...

How do I get Groupon to refund my order?

Groupon is an online marketplace where customers can purchase deals on various products and services. Getting a refund on Groupon can...

How do I change my Groupon order?

Accidents can happen. So what do you do if you purchased a Groupon and you need to change your order? Follow these steps below to ensure...

How do I cancel my Groupon order?

Cancelling Groupon orders can be confusing. That's why we took the time to figure out how to do it for you. Use this guide to cancel...

Refunds and Policies

What do I do with my expired Groupon deals?

To find out what options are available for expired Groupons, visit the Groupon homepage, scroll to the bottom for "Terms of Use," click...

What is the Groupon refund policy?

The Groupon refund policy allows customers to receive a refund on any eligible voucher within the specified refund period. For Local...
FAQ Table of Contents

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