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Groupon Customer FAQ

Top Answers & How-to Guides

How do I Contact Groupon Customer Service?

The question we are asked most often is about how to talk to Groupon customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Delete My Groupon Account?

Deleting your Groupon account is simple, and you have a few options to do so. After logging in to your account, choose to delete your...

How do I update my account info on Groupon?

Groupon offers cashback and coupons to customers who buy from participating businesses. Vendors can manage their Groupon Gateway account...
Ask any question you have about Groupon customer service, get an answer now.

Recent Groupon Customer Questions

Purchase not showing up in MY groupons

If your purchase is not showing up in "My Groupons," ensure you are logged into the correct account you used to make the purchase. Sometimes, it might take a few moments for the purchase to process and appear.
Asked Jul 7, 2024 5:42 PM

How do I get a voucher I paid for but did not receive

Check your email's spam or junk folder, as the voucher might have been sent there. You can also log in to your Groupon account, go to "My Groupons," and see if the voucher is listed there for you to download.
Asked Jul 2, 2024 7:55 PM

How do I get a refund on a Groupon that I purchased but expired before I could use it

If your Groupon has expired, you can still redeem it for the amount you paid, but you may not be able to get a refund. However, if you believe you are eligible for a refund due to specific circumstances, you should reach out to customer support for assistance.
Asked Jul 1, 2024 10:15 PM

How do i find the shipping address of my purchase

To find the shipping address of your Groupon purchase, check the confirmation email you received after making the purchase. You can also view it in your Groupon account under "My Groupons" by selecting the specific order.
Asked Jul 1, 2024 4:48 PM

How long do i have to buy my order in advance beforehand?

The time you have to purchase your Groupon deal can vary. Each deal has a promotion period and an expiration date. The promotion period is the window of time you have to purchase the deal. Once it closes, the deal is no longer available for purchase. The expiration date is the day the deal must be redeemed by. This information is included in the details of each deal. However, it's always a good idea to make a purchase as soon as you can, as certain deals have limited quantity and may sell out.
Asked Jun 8, 2024 5:05 PM

Help me with my Groupon customer service issue

Reporting Issues

How Do I Report Someone Using My Groupon?

Resolving a customer support issue can be a challenging experience, but there are several tools that Groupon offers to assist you,...

What Do I Do If My Groupon Order Is Missing?

Groupon offers coupons that can be used to purchase goods from different vendors at a discount. When you make orders from different...

What Do I Do If My Groupon Shipment Is Missing?

Missing shipments can be a frustrating experience for anyone. Groupon offers updates on its website to track your product shipment...

What Do I Do If My Groupon Is Marked as Delivered but Is Missing?

As a consumer, missed deliveries to easily turn into an aggravating time suck. That's why we went ahead and researched all that you...

What Do I Do If My Groupon Voucher Isn't Working?

Groupon lets you purchase discounted goods in advance with a voucher. If the voucher isn't working, review the details and contact...

What Do I Do If I Bought a Groupon and the Code Does Not Work?

Whether your Groupon is expired, or if it isn't working, we researched all of the things you need to know. Follow this guide to get...

Account Management

How Do I Delete My Groupon Account?

Deleting your Groupon account is simple, and you have a few options to do so. After logging in to your account, choose to delete your...

How do I update my account info on Groupon?

Groupon offers cashback and coupons to customers who buy from participating businesses. Vendors can manage their Groupon Gateway account...

Gifts and Orders

How Do I Send a Gift with Groupon?

Buying gifts on Groupon is a wonderful way to save money and show your friends and family that you're thinking about them. Keep in...

Why Does My Groupon Order Say It's Still Processing?

This article discusses the possible reasons why your Groupon order remains listed as "Processing." Three different reasons are described,...

How do I find my Groupon purchase?

Groupon has revolutionized how people save and experience activities, eat out, and make purchases from local businesses. If you ever...

How do I get Groupon to refund my order?

Groupon is an online marketplace where customers can purchase deals on various products and services. Getting a refund on Groupon can...

How do I change my Groupon order?

Accidents can happen. So what do you do if you purchased a Groupon and you need to change your order? Follow these steps below to ensure...

How do I cancel my Groupon order?

Groupon offers virtual coupons for saving money, but refund policies vary by product or service. Local Deals can be returned within...

Refunds and Policies

What do I do with my expired Groupon deals?

To find out what options are available for expired Groupons, visit the Groupon homepage, scroll to the bottom for "Terms of Use," click...

What is the Groupon refund policy?

The Groupon refund policy allows customers to receive a refund on any eligible voucher within the specified refund period. For Local...
FAQ Table of Contents

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