The question we are asked most often is about how to talk to Groupon customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
My Groupon is not accepted by merchant.I need refund for this Groupon
If your Groupon was not accepted by the merchant, you may be eligible for a refund. Log into your account, go to "Customer Support," and select the order in question. Follow the prompts to request a refund.
Asked Jul 22, 2024 5:32 PM
Change my email address on Groupon? I can’t login to my account to do it.
If you can't log in to your account to change your email address, try resetting your password using the "Forgot Password" link on the login page. Once you regain access, you can update your email address in your account settings.
Asked Jul 21, 2024 8:44 PM
Purchase not showing up in MY groupons
If your purchase is not showing up in "My Groupons," ensure you are logged into the correct account you used to make the purchase. Sometimes, it might take a few moments for the purchase to process and appear.
Asked Jul 7, 2024 5:42 PM
How do I get a voucher I paid for but did not receive
Check your email's spam or junk folder, as the voucher might have been sent there. You can also log in to your Groupon account, go to "My Groupons," and see if the voucher is listed there for you to download.
Asked Jul 2, 2024 7:55 PM
How do I get a refund on a Groupon that I purchased but expired before I could use it
If your Groupon has expired, you can still redeem it for the amount you paid, but you may not be able to get a refund. However, if you believe you are eligible for a refund due to specific circumstances, you should reach out to customer support for assistance.
We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.