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Groupon Customer FAQ

Top Answers & How-to Guides

How do I Contact Groupon Customer Service?

The question we are asked most often is about how to talk to Groupon customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Delete My Groupon Account?

Deleting your Groupon account is simple, and you have a few options to do so. After logging in to your account, choose to...

How do I find my Groupon purchase?

Groupon has revolutionized how people save and experience activities, eat out, and make purchases from local businesses. If you...
Ask any question you have about Groupon customer service, get an answer now.

Recent Groupon Customer Questions

What is the Groupon refund policy?

Groupon has specific policies regarding refunds that can vary based on the type of deal purchased and the circumstances surrounding the transaction. Generally, Groupon does offer a full refund for unused vouchers if the request is made within a specified period, typically within three days of the purchase date. This is applicable for most goods and services that have not been redeemed. If a customer has redeemed a voucher, the ability to obtain a refund may depend on the terms set forth by the merchant providing the service or product, as Groupon often acts as a marketplace for these offers. In cases where the merchant does not honor the voucher, there may be additional recourse such as requesting a resolution through Groupon. Additionally, customers should be aware that some purchases may be labeled as non-refundable or have particular restrictions outlined in the deal details. This information is important to read before making a purchase. For situations where a customer is seeking a refund due to an issue with the service or product provided, Groupon typically suggests contacting the merchant directly to resolve the matter. However, if that does not lead to a satisfactory outcome, customers may find useful information about submitting a refund request or obtaining assistance through the Groupon website. It is always advisable for customers to review the specific terms and conditions associated with their purchase and the most up-to-date information available on Groupon's current web page for any inquiries pertaining to refund policies.
Asked Jun 28, 2026 3:23 PM

How do I get Groupon to refund my order?

Groupon is an online marketplace where customers can purchase deals on various products and services. Getting a refund on Groupon can be slightly challenging, but users can easily access their dashboards to submit a request. They should provide enough details and wait for a response, as the average processing time is 1-2 days. Users should also check for a confirmation email and contact customer service for any issues or technical difficulties.
Asked Jun 23, 2026 11:40 PM

I would like a refund for item # 1639593776 that I placed on June 16th and never received

To request a refund for your order, please check the specific refund policy related to your purchase. You can initiate the refund process through your Groupon account. Ensure you have all relevant details at hand. If you need the most up-to-date contact information to assist with your inquiry, you can find the link right here on this page.
Asked Jun 23, 2026 11:36 PM

How do I get my money refunded on item # 1639593776 that I never received

To initiate a refund for an item you never received, you typically need to follow the return or refund process outlined in your Groupon account. Ensure to check the order details and follow the necessary steps to submit a refund request. If you have any specific inquiries about your order, there is a link to the most up-to-date contact information right here on this page.
Asked Jun 23, 2026 11:31 PM

Every time I click on something to buy the price changes (gets higher). Why can't I have the original price with discounts and not have to pay more? I don't want to pay the higher prices.

Prices on Groupon can change due to limited availability or demand for specific deals. The original price you see may be contingent upon current stock or promotion terms, and it’s not uncommon for discounts to vary as items sell out or inventory changes. To avoid unexpected price increases, consider completing your purchase promptly once you find a deal you like.
Asked Jun 23, 2026 7:25 AM

Help me with my Groupon customer service issue

Reporting Issues

How Do I Report Someone Using My Groupon?

Resolving a customer support issue can be a challenging experience, but there are several tools that Groupon offers to assist...

Account Management

How Do I Delete My Groupon Account?

Deleting your Groupon account is simple, and you have a few options to do so. After logging in to your account, choose to...

How do I find my Groupon purchase?

Groupon has revolutionized how people save and experience activities, eat out, and make purchases from local businesses. If you...

How do I update my account info on Groupon?

Groupon offers cashback and coupons to customers who buy from participating businesses. Vendors can manage their Groupon...

Order Issues

What Do I Do If My Groupon Order Is Missing?

Groupon offers coupons that can be used to purchase goods from different vendors at a discount. When you make orders from...

Why Does My Groupon Order Say It's Still Processing?

This article discusses the possible reasons why your Groupon order remains listed as "Processing." Three different reasons are...

What Do I Do If My Groupon Shipment Is Missing?

Missing shipments can be a frustrating experience for anyone. Groupon offers updates on its website to track your product...

What Do I Do If My Groupon Is Marked as Delivered but Is Missing?

If your Groupon is missing, visit Groupon's website using your cell phone and check your "My Groupons" page. If it's not there,...

How do I get Groupon to refund my order?

Groupon is an online marketplace where customers can purchase deals on various products and services. Getting a refund on...

How do I change my Groupon order?

Accidents can happen. So what do you do if you purchased a Groupon and you need to change your order? Follow these steps below...

How do I cancel my Groupon order?

Groupon offers virtual coupons for saving money, but refund policies vary by product or service. Local Deals can be returned...

What Do I Do If My Groupon Voucher Isn't Working?

Groupon lets you purchase discounted goods in advance with a voucher. If the voucher isn't working, review the details and...

What Do I Do If I Bought a Groupon and the Code Does Not Work?

Finding a great deal on Groupon, such as a coupon or cashback, can be exciting until the code doesn't work. This article offers...

Gifting

How Do I Send a Gift with Groupon?

Buying gifts on Groupon is a wonderful way to save money and show your friends and family that you're thinking about them. Keep...

Expired Deals

What do I do with my expired Groupon deals?

To find out what options are available for expired Groupons, visit the Groupon homepage, scroll to the bottom for "Terms of...

Refund and Cancellation

What is the Groupon refund policy?

Groupon's refund policy varies by deal type and circumstances. Generally, full refunds are available for unused vouchers within...
We look to the Groupon issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Groupon issues reported to GetHuman

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