Groupon Customer FAQ

If you entered an incorrect email address during your Groupon purchase and cannot access your voucher, check the email used to confirm the order, as it may still contain your voucher details. If you have the order number and proof of payment, you may be able to retrieve the voucher through Groupon's processes. Ensure you follow any links or instructions provided on the Groupon site regarding retrieving orders or vouchers.

If you purchased tickets and did not receive an email confirmation, please check your spam or junk email folder. Sometimes, emails may be filtered there. If you still cannot find the confirmation, there is a link to the most up-to-date contact information right here on this page for further assistance.

To change the email used to buy a Groupon, you need to update your account information. Log in to your Groupon account, go to "Account Settings," and look for the section to update your email address. After making your changes, ensure you confirm any verification emails sent to your new address.

To get your refund to your original payment method instead of Groupon Bucks, you need to follow the specific refund policy for the deal you purchased. Generally, you can request this during the refund process. Be sure to check the terms associated with your purchase, as some deals may not be eligible for a refund to the original payment method.

Refund eligibility for hotel vouchers depends on the specific terms and conditions associated with your purchase. Typically, vouchers may be non-refundable if they have expiration dates or specific usage requirements. We recommend reviewing the details outlined in your voucher confirmation email or the Groupon terms of sale for guidance on obtaining a refund.