The question we are asked most often is about how to talk to Groupon customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Groupon offers cashback and coupons to customers who buy from participating businesses. Vendors can manage their Groupon Gateway account by logging in, tapping their profile, and editing
Asked Aug 31, 2026 3:06 AM
I purchase a Groupon Costco membership. I have used it already but have not received the $50 digital gift card that was suppose to come with it. I purchase it August 2nd
If you purchased a Groupon Costco membership that includes a $50 digital gift card, the gift card is typically sent via email after the membership activation. Processing can take a few days, so check your email for the gift card. If you still haven’t received it, please refer to the link on this page for the most up-to-date contact information to resolve this issue.
Asked Aug 25, 2026 4:46 PM
What Do I Do If I Bought a Groupon and the Code Does Not Work?
Finding a great deal on Groupon, such as a coupon or cashback, can be exciting until the code doesn't work. This article offers practical steps to take if your Groupon code fails. Start by signing into
Asked Aug 14, 2026 9:07 PM
Wrong email was entered when I made a purchase, what do I do now
If you've entered the wrong email when making a purchase on Groupon, check if there's an option to update your email in your account settings. If that’s not available, you may need to reach out to customer service to rectify the issue. There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Aug 8, 2026 2:53 PM
I no longer have access to the email that I originally had my groupon under, and i'm trying to figure out how to reset it
To reset your account email, try logging into your Groupon account using the existing credentials. Once logged in, you can update your email in the account settings. If you can't access your account, look for options related to account recovery or resetting your password. Following those prompts should help you regain access and update your email address.
We look to the Groupon issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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