How do I change my Groupon order?

Introduction

Are you planning to change your Groupon order? While changing the shipping address may still be possible, you can't change deal options after completing your purchase. If you prefer a different deal, your only option may be to cancel the order and place a new one. However, please note that not all orders are eligible for cancellation. To find out whether you can cancel your order, sign in to your account and check if the Cancel Order option is available. Planning to change your order? Below are step-by-step instructions on how to cancel your order and place a new one.

Go to My Groupons

You may be asked to sign in to your account if you're not already logged in. Simply enter your login credentials to access your account. Once you've signed in, go to My Groupons to view your purchases.

Click View Details On the Order You Wish to Cancel

In the My Groupons tab, select View Details on the order that you wish to cancel.

Click Cancel Order

To cancel an order, click Cancel Order and follow the on-screen instructions. If you don't see the Cancel Order option, it means your Groupon is no longer eligible for cancellation.

Groupon customers are encouraged to read the Fine Print before completing their purchase. It's important to review the terms and conditions, especially if you think you may need to cancel your Groupon later. For example, some Travel Groupons may be canceled up to 72 hours before check-in to receive a full refund.

If the Cancel Order option is no longer available, consider contacting Groupon Customer Support to see if an exception can be made. You may also want to contact the merchant to ask whether you can redeem the Groupon at a later date.

Confirm the Cancellation

Select a reason for your cancellation and confirm it by clicking Cancel Order again. Refunds are generally issued immediately after canceling the Groupon and will be in the form of Groupon Bucks or store credit. Some customers may be eligible to receive their refund through their original payment method, such as a credit card. If your refund is issued to your original payment method, it may take up to 10 business days to appear in your account.

Place a New Order

To change your Groupon, simply return to the homepage and search for the Groupon you'd like to purchase. Select the Groupon, and don't forget to read the Need to Know before completing your purchase. When you're ready, click Buy Now and follow the on-screen instructions. If you were issued Groupon Bucks, you can use them immediately toward the purchase of a new Groupon. Enter your payment information, if required, and click Pay to complete your order.

Conclusion

Were you able to cancel your Groupon order and purchase your preferred Groupon? For local deals, you may still be able to cancel within three days of purchase, as long as the voucher hasn't been redeemed. For Groupon Goods Marketplace purchases, refund eligibility depends on the merchant, so be sure to review the Need to Know section or the Fine Print. If your purchase was for GrouponLive, you may have only 24 hours to cancel the order and receive a refund. Do you have further questions about changing or canceling a Groupon order? Contact Customer Support today.