How do I change my Groupon order?

At times, it is possible to make the mistake of choosing the wrong item and entering the wrong address while shopping online. In the event this happens, Groupon offers customers a chance to change or cancel their order if it hasn't yet been dispatched by the carrier.

How to Cancel a Groupon Order

To change an order after completing a purchase, you will have to cancel your order first. It is possible to cancel most Groupon orders within 1 to 3 business days. Here are the steps you can follow:

Android phone

1. Open the Groupon App on your mobile device.
2. Click on the MyStuff icon on the lower-right side. Given that you aren't automatically logged in, select Sign in. Enter your email ID and password. It is also possible to sign in with Facebook or Google.
3. After you are signed in, click on See All. If you can't find See All select My Groupons.
4. Select the All tab.
5. Tap on an order to display the order details.
6. Scroll down and click on Contact Customer Support.
7. Choose the order you wish to cancel.
8. If your order is eligible for cancellation, select Cancel Order.

If you don't see the Cancel Order tab, the self-cancellation period has probably passed. You can contact Groupon's customer support.

If you are not able to cancel a product purchased from a 3rd-party seller, you'll have to contact the seller directly.

1. Select I'd like to cancel my purchase (below the Order Summary Section).
2. Choose a reason for cancelling the order.
3. Select Cancel Order. Doing so will cancel your order and initiate the refund process.

iPhone or iPad steps

1. Open your Groupon App on your device.
2. Click on My Stuff (bottom-right corner).
3. Select Customer Support. If you are not logged into the Customer Support page automatically, click on the Sign in tab to log in to your account manually.
4. Choose the order you wish to cancel under the MY GROUPONS or GROUPON+ heading.
5. Select Cancel Order. Given that there's no Cancel Order button available, your order might not be eligible for cancellation. Contact Groupon's customer service.
6. Follow the provided steps to finalize your cancellation process. A refund will be issued after you give reasons for choosing to cancel.

Editing a Shipping Address

Whether you can be able to change your shipping address post-purchase is dependent on how much time has passed since you finished your purchase. It is possible to change or cancel an order until it has been packaged for shipping by Groupon's warehouse – normally you will have a minimum of 2 hours before this occurs.

Before processing:

1. Login to your Groupon account.
2. Go to My Groupons.
3. Look for the order you want to edit and choose Edit Order next to it.

After Processing:

Once the order has been processed for shipping, Groupon cannot change or edit it. You will have to contact the package carrier for a solution.

How to Exchange a Groupon Order

Groupon offers customers the possibility to exchange their ordered items for other options from the same deals. An exchange can be initiated within thirty days after the order is received by the customer. To initiate an exchange follow these steps:

1. Login to your Groupon account on a computer.
2. Click on My Groupons.
3. Choose View Details for the order you want to exchange.
4. Click on Exchange Package (left hand side of the screen).
5. Follow the instructions provided, confirm the order details, and read and agree to the terms of service.

After the exchange has been initiated your new order will be shipped at the same speed used for the original order and Groupon will cover the shipping costs. You can exchange an item for any model, color or size that is still on offer on the deal page.