What Do I Do If I Bought a Groupon and the Code Does Not Work?
In a nutshell: Finding a great deal on Groupon, such as a coupon or cashback, can be exciting until the code doesn't work. This article offers practical steps to take if your Groupon code fails. Start by signing into
Introduction
Finding a great deal on Groupon, be it a coupon, cashback, or group deal, can be exciting, and the first thing you want to do is redeem it on the merchant’s website right away. But it can be frustrating when the code doesn’t work, almost like having a gift taken away. Don’t worry, though, you can still redeem your coupon and enjoy that restaurant visit or cashback with just a few steps. This article will walk you through practical steps to take if your Groupon code fails.
Visit Groupon Website
Visit the official website.
Sign-In
In the top right corner, sign in to your account. You have the option to sign in using email and password, Facebook, Google, or Apple. Enter your account details and click “Sign in.”
Go to My Groupon
In the top right corner, click your profile. From the drop-down menu, select “My Groupon.”
Select Details
Here’s you see all the Groupon you have bought. Find the deal that have trouble redeeming, and select view details.
View Voucher
Click on “View Voucher”. Complete this step when you’re ready to redeem your Groupon or save it as a PDF. Once you view the Groupon, you cannot trade, cancel or edit your order.
Contact the Merchant
If your Groupon code isn’t working, sometimes the issue isn’t with the code itself but with the merchant’s system. Often, the businesses will manually apply the deal for you. Make sure there are no spelling mistakes, extra spaces, or restrictions, as some coupons may only work for specific events or transactions.
Groupon Support
If the merchant can’t help or the code still isn’t working, it’s time to turn to the pros—Groupon’s customer support. They might ask for screenshot so be prepared. Note that you’ve got a two-hour window to report any problems or cancel an order, so be quick. Following these steps should help you successfully redeem your Groupon deal.
Conclusion
If your Groupon code doesn’t work, don’t panic. Start by checking for common issues like spelling mistakes, extra spaces, or specific restrictions tied to your deal. If everything seems correct but the code still fails, sign in to your Groupon account, find the troubled deal under “My Groupon,” and view the voucher. If the problem persists, contact the merchant directly, as they might be able to apply the deal manually. If that doesn’t work, reach out to Groupon’s customer support for help, and be ready to provide a screenshot of the issue.
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