What Do I Do If My Groupon Is Marked as Delivered but Is Missing?

In a nutshell: If your Groupon is missing, visit Groupon's website using your cell phone and check your "My Groupons" page. If it's not there, contact

Introduction

It's frustrating when you have proof that your Groupon was delivered, but it's nowhere to be found. There are several steps you can take to determine what happened and come to a resolution.

What You'll Need

Purchase proof

Go to Groupon's Website

Use your cell phone to visit Groupon's website to begin the process.

Go to Your Account

From Groupon's main page, click on the account circle in the upper right corner.

Go to Your "My Groupons" Page

When you click on the account bubble, it will open a dropdown menu. Click on "My Groupons."

What Do I Do If My Groupon Is Marked as Delivered but Is Missing? (Step 3)

Scroll the "My Groupons" Page

Double-check that your missing Groupon isn't there. The newest purchases are at the top. You may want to give it a few hours to see if the Groupon shows up in your account, as it's possible there may be a delay. If your Groupon is still missing, continue to the next step.

Prepare to Contact Groupon Support

Your best course of action is to contact Groupon customer service. Have proof of your Groupon purchase available.

Visit the "Email Us" Page

Go to the "Email Us" page on Groupon's website.

What Do I Do If My Groupon Is Marked as Delivered but Is Missing? (Step 6)

Complete the "Email Us" Form

Fill in all the information on the "Email Us" form.

Add Your Attachment

There's an optional "Add Attachment" section on the "Email Us" form. If possible, attach a screenshot of your delivery proof.

Review Your "Email Us" Message

Check your message to ensure everything is filled out properly before you send it to Groupon.

Send Your Message

Once you've reviewed your email to Groupon and your confident in its accuracy, click "Send."

Conclusion

Don't worry if you're unable to find your missing Groupon. Its support team is an email away, and they typically respond quickly to messages. Have your proof ready and contact Groupon as soon as possible for a speedier resolution.

Why does GetHuman Write How-to Guides for Groupon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Groupon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Groupon Is Marked as Delivered but Is Missing? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.