Groupon Customer Service Issues

Hello, I recently contacted one of your staff members regarding a voucher I bought for a family of two adults and a child. Unfortunately, the harvester mentioned they couldn't read the code. Subsequently, I received two additional vouchers, which appear to be duplicates of the ones I purchased earlier. These vouchers are for two people for a three-course meal and dessert, but they have the same code numbers as the unused vouchers. The missing voucher was supposed to be for two meals and a child. I would appreciate your assistance in resolving this matter.

I bought 5 tickets for the Hotwheels Monster Truck Glow Party at Fort Bend County Epicenter on Monday, 11/6/23, using the email [redacted] After purchasing, the confirmation screen indicated the order was complete and mentioned an email would follow. However, I have not yet received an email, it's not in my spam folder either. When I try to log in with the same email, it says I have no account. The tickets were supposed to be available within 2 hours, but when I checked my Groupon account, it only shows "Order processing - refresh again in one moment." I followed the link for the order, and it still shows "Order Processing." My account has been charged $[redacted], yet the tickets are nowhere to be found. I'm unable to access them as my account appears to be missing as well. Please help resolve this issue. Thank you. Best, CV

Dear Sirs, I recently purchased a Groupon deal for the belfry fire and ice experience for two individuals. As the expiration date approached, I reached out via email to inquire about a refund so that I could repurchase the same item. I am open to receiving Groupon credits instead of a cash refund. Initially, I was informed that I was not eligible for a refund. Despite this, I have had positive experiences with Groupon customer service in the past and would appreciate the opportunity to speak with a representative or utilize the live chat feature, both of which seem to be currently unavailable. Several issues have arisen that prevented me from using the Groupon, and I believe extending the expiration date would have been a helpful solution.

We recently purchased two voucher codes for the "Mode, Heim, Handwerk" exhibition in Essen, Germany, scheduled for November 9-12, [redacted]. When attempting to redeem the vouchers on the Messe Essen ticket system, we encountered an error stating that the voucher code 'XXX' is not recognized in the system. We have tried using different devices such as iPhone, iPad, a computer with Firefox, and now Microsoft Edge, but the issue persists. We were hoping to attend the event tomorrow or ideally today, November 11, [redacted]. We have followed all the troubleshooting steps mentioned on your website without success. It seems there might be an issue either with Messe Essen or Groupon. We are looking forward to a prompt resolution. Thank you.

I recently ordered 2 'Mini Flying Balls'. One of them arrived on its own on November 9th, but the other one did not. The courier marked it as "delivered," and now I am missing the blue ball with the tracking number #[redacted]10. I reached out to the courier who provided 2 tracking numbers but delivered only one parcel. I am unsure why they were shipped separately when it was one order. I have attempted to contact the courier again, but I have not received a response. I need the missing item promptly. Can you assist me in resolving this issue?

I need to talk to a representative about a fraud issue. My credit card company informed me there was unauthorized use of my card on Groupon. They've already cancelled my card and suggested I contact Groupon directly. Due to security concerns, I prefer not to provide any credit card details in writing. I'm willing to share my email address, but I'd appreciate it if the response includes a contact number.

I bought a service from Demi & Darlene Spa (Item #: [redacted]) on October 2, [redacted]. I reached out to the business to schedule an appointment but had to cancel due to an illness. Despite my efforts to reschedule by calling and texting multiple times, I have not heard back from the business and the Groupon is expiring soon.

I have reached out several times to Groupon regarding a voucher I purchased for a gel manicure and pedicure appointment on 24/10/23. The experience was disappointing as the technician took over 5 hours and did not complete the services properly. Despite promises of a refund, I have not received any reimbursement. The appointment was unprofessional with delays, incomplete treatment, and additional charges proposed for basic services. After multiple attempts to resolve this with Groupon, they offered varying refund amounts from £7 to the full payment but I have yet to see any money returned to me.

After ordering a few items, I was shocked by the high shipping and handling charges. I wish this was made clear earlier as it really caught me off guard financially. I haven't received any of the items ordered and I'm feeling lost on how to use the $[redacted] food voucher and flowers coupon I purchased. If someone could kindly reach out to me, it would be greatly appreciated. You can contact me at [redacted] or send a letter to [redacted] Crabapple Court SW., Labelle, FL [redacted]. I'm anxiously waiting for an update as I feel frustrated about the situation.

When I started my job, no conditions were explained to me clearly. Recently, I was informed that after receiving the money, it would be my last order and I could then proceed to request a refund. However, after following these instructions, I was unexpectedly assigned another expensive product that I cannot afford. Despite explaining my urgent situation with my mother's health, I have not received any assistance regarding her upcoming operation. The supervisor is unresponsive, claiming the manager is resetting, which seems inexcusable. It is distressing that the company lacks a helpline in crucial times like these, leaving customers in the dark. I invested all my savings for my mother's treatment, hoping for better care. If I lose my mother today, it will be solely your responsibility. This situation has left me feeling betrayed and abandoned.

I urgently need the refund of my money. My mother is currently in the hospital, and I have invested all my money with your company. I need to clear any conditions of the investment in advance. Despite being told it was the last withdrawal, it was approved. Unfortunately, I am left with no money today, and my order has not been completed. I lack sufficient funds for my mother's treatment. I had invested the money for her medical care, but I am unable to proceed with the treatment. Please help me with the refund process promptly.

After entering the voucher number and selecting "redeem," I was prompted to input credit card details for a 99-cent processing fee on Groupon's platform. Unfortunately, the payment did not process successfully, and subsequent attempts to restart the process were unsuccessful. Upon re-entering the voucher number, an error message stated that the voucher had already been redeemed, although the transaction was not finalized. I kindly request assistance in resolving this issue either by providing a new voucher number or issuing a refund. Numerous attempts through chat and email with Groupon have not yielded a solution, and I am disheartened by the time spent addressing this minor $10 purchase discrepancy.

Order #1[redacted]63-[redacted] I received my package, and unfortunately, there seems to have been a leak as there was a strong smell of diesel fuel coming from the box. Upon opening it, I discovered the ice machine was covered in the fuel, leaving an oily residue. Despite my attempts to clean it with Dawn and hot water, the machine remains oily. Further inspection revealed the fuel had leaked inside the machine, making it unsafe to use. I have researched and found this poses a health risk if used. Attached is a picture of the box to show the leakage. I am requesting an exchange or refund for the Five Colors Portable Compact Electric Ice Maker Machine Mini Cube 26lb/Day. Thank you for your help.

I recently tried to buy a Groupon for the Great Wolf Lodge indoor waterpark in Garden Grove, California. After the purchase, I noticed the Groupon displayed a failed attempt, but $[redacted] was taken from my bank account. I need this amount refunded promptly to repurchase for my grandson's birthday. It seems the purchase failed on your end, yet my account was charged. Following advice from my bank, I need your assistance to resolve this issue quickly.

I am feeling upset and anxious due to my recent experience with Groupon. I discovered $50 Groupon bucks in my account, which I learned was from a gift card after contacting customer service. When I attempted to order 40 units of Botox using the Groupon bucks, I struggled to apply them during the purchase process. After mistakenly placing the order that didn't go through, I tried again only to find out I had reached my limit for ordering, even though the initial order hadn't been successful. Surprisingly, my Groupon bucks were depleted after the failed order, although it never actually went through. I am frustrated by this situation and hope there is a way to override the ordering limit, as I did not successfully purchase the item. This issue is of great importance to me, as I am a loyal Groupon customer. If this problem is not resolved promptly, I may consider closing my account to alleviate the stress caused by this incident. I kindly request someone to reach out to me for assistance in resolving this matter. Thank you.

Good afternoon, I'm Boris. I purchased 4 SeaWorld tickets online on November 29th, but I never received the confirmation email at my email [redacted] My order number is 1[redacted]12-[redacted]. How can I check my tickets to print them? Could you please provide a contact number because the credit card already shows the payment deducted, but I do not have the tickets. Thank you. Regards, Boris Ch.

I am experiencing an issue with one of my purchased items and would like assistance in resolving it. The item in question is a keratin smoothing treatment offered by Janet (Jay Rose) which is valid until January 13th (16 days remaining). Despite attempting to contact them through the provided phone number on Groupon [redacted] and sending messages, I have not received a response. I kindly request help in either arranging an appointment or receiving a refund for this service. Your prompt attention to this matter would be greatly appreciated. Thank you in advance for your assistance.