Hi * I purchased a groupon for botox at primary esthetic in Armonk NY. I called to mak...

GetHuman3998910's Refund My Order issue with Groupon from November 2019

Help with my Groupon issue
Before contacting them, items GetHuman3998910 may need:
Name on account, Email on account, and Billing address
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman3998910's own words
I was trying to make an appointment for botox and was told I had been to another location within the past year and they could not honor the groupon ... Hi * I purchased a groupon for botox at primary esthetic in Armonk NY. I called to make an appointment and was told they cannot honor in since I had been to that location within the past year. Please initiate a refund immediately.*Please respond to marilyncolucci @gmail.com
This was especially frustrating because I had bought the groupon based on the location, and did not*know that they were affiliated until I called
I need a refund since I am not able to use the groupon. I work many hours and do not have much *flexibility in my day to travel for this service. Please initiate refund immediately. I truly appreciate it.
I have been a customer of primary esthetics for the past* years,**and I have also been a groupon customer for the past * years
I have tried calling groupon, but this is the only way to get in touch with customer service. I really don't have a lot of time to go online, since I only have computer access at work, and only for a limited amount of time.*Please help!!
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Groupon

botox
Refund My Order issue
Reported by GetHuman3998910
Nov 26th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 65612 others
0 customers following this

Timeline

GetHuman3998910 started working on this issue
Nov 26th, 2019 7:39pm
GetHuman3998910 shared this issue with others over email
Nov 26th, 2019 7:48pm
GetHuman3998910 indicated the issue is not fixed yet.
Nov 27th, 2019 2:57am