Do not know whether Groupon has resolved this as the groupon purchase for Spavia has disappeared from my list of Groupons and I have not heard back from them

GetHuman2634429's customer service issue with Groupon from March 2019

6 views | 184673 similar | 0 following
Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2634429 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2634429 can let us know if they help or not.
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The issue in GetHuman2634429's own words
Order *:************Purchase Date:*Sunday, Mar **, *****Status:*Used on Mar **, *****Expires:*Saturday, Jun **, *****Qty: ***My appointment is only in * days time April *, yet Groupon emailed me to get a rating. Some other "Sharon" came in, and by mistake they redeemed my coupon for hers. That's what Spavia said just now when I called, March**.
Do not know whether Groupon has resolved this as the unredeemed groupon purchase for Spavia has disappeared from my list of Groupons and I have not heard back from them
Need to know that Spavia will honor the Groupon. They claim they will but my appt is in * day's time
Called Spavia who claim they will honor the Groupon. Appointment is for Wednesday April *rd
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Groupon

massage
Customer service issue
Reported by GetHuman2634429
Mar 29th, 2019 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 184673 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman2634429 started working on this issue
Mar 29th, 2019 6:02pm
GetHuman2634429 indicated the issue is not fixed yet.
Mar 30th, 2019 12:32pm
GetHuman2634429 indicated the issue is not fixed yet.
Mar 30th, 2019 12:37pm
GetHuman2634429 indicated the issue is not fixed yet.
Apr 1st, 2019 8:17pm
GetHuman2634429 indicated the issue is not fixed yet.
Apr 1st, 2019 8:20pm