I want my money refunded for the phone I sent back I should not have to have a "catchy phrase"

GetHuman750664's customer service issue with Groupon from June 2018

Help with my Groupon issue
The issue in GetHuman750664's own words
Get a refund for the phone I have returned. How many times do I have to say this. ... I ordered one phone and got two. I kept one and returned the other, thinking I was going to get a refund. I got Groupon Bucks instead which I did not want. I am in need of real money. My name is pamela keenlside and my phone number is *** ***-**** I will never use Groupon again after this uncessessary hassle. You need to have a real human a person can talk to.
This is frustrating because i need the money, not the Groupon bucks
You can make this right by refunding my money to the bank account from which you got my money in the first place.
I have ordered may things from Groupon and have always been satisfied.
I have contacted you numerous times to contact you and you have done nothing
I have an issue with Groupon too
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Groupon

iphone
Customer service issue
Reported by GetHuman750664
Jun 12th, 2018 - 9 mons ago
I have an issue with Groupon too
Fixed
Seen by 5 customers so far
Similar issue to 21912 others
0 customers following this
Items needed
Name on account
Email on account
Billing address
Timeline
GetHuman750664 started working on this issue
Jun 12th, 2018 3:16pm
GetHuman750664 indicated the issue is not fixed yet.
Jun 12th, 2018 3:16pm
GetHuman750664 indicated the issue is not fixed yet.
Jun 12th, 2018 4:25pm
GetHuman750664 indicated the issue is not fixed yet.
Jun 12th, 2018 4:41pm