I have requested a call back twice and have not recieved a call. I recieved a email tha...

GetHuman-nvdd's customer service issue with Groupon from June 2018

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GetHuman-nvdd's next move: go to the Groupon help center.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nvdd will want to follow the link below to head to their help center. We will check on GetHuman-nvdd later to make sure it's all set or try to help escalate.
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Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-nvdd's own words
I have requested a call back twice and have not recieved a call. I recieved a email that said tech difficulties and then another that said they called, but no call was recieved. * This is poor customer service. *I was also told that my purchase could not be refunded, however, it is very poor customer service to expect me to pay a vendor $*** for a service that will not be provided. Groupon has the discrension to refund my purchase due to my innocent oversight- the above is unreasonable.
GetHuman-nvdd did not yet indicate what Groupon should do to make this right.
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Groupon

Customer service issue
Reported by GetHuman-nvdd
Jun 12th, 2018 - 9 mons ago
I have an issue with Groupon too
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Timeline
GetHuman-nvdd started working on this issue
Jun 12th, 2018 12:54pm