I made an appointment for **-** because I had no TV service. The appt. was made yesterd...
GetHuman6727279's Complaint issue with Cox Communications from October 2021
Help with my Cox Communications issue
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Before contacting them, items GetHuman6727279 may need:
Account name, Account email, Account number, Account PIN, Account phone number, and Account service address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman6727279's own words
I made an appointment for **-** because I had no TV service. The appt. was made yesterday. A young man came at *:**. I had no service for * days. I am **. The young man completed his work and the tv was fine. At some point, ** min., I shut the tv off and laid down. I am diabetic and have kidney disease. About ***:**, I turned the tv on and there was NO signal! I was on the phone with Cox for over and hour. Nothing they could do. Everyone was busy. Another day without TV. That's a long day for me. A new time was set for Thursday. SURELY someone would have been willing to help me. I have been a customer for ** years! Another quiet day...
GetHuman6727279 did not yet indicate what Cox Communications should do to make this right.
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How GetHuman6727279 fixed the problem
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Please help with my Cox Communications issue
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GetHuman6727279 indicated the issue is not fixed yet.
Oct 20th, 2021 6:15pm
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