I made an appointment for **-** because I had no TV service. The appt. was made yesterd...

GetHuman6727279's Complaint issue with Cox Communications from October 2021

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Account name, Account email, Account number, Account PIN, Account phone number, and Account service address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman6727279's own words
I made an appointment for **-** because I had no TV service. The appt. was made yesterday. A young man came at *:**. I had no service for * days. I am **. The young man completed his work and the tv was fine. At some point, ** min., I shut the tv off and laid down. I am diabetic and have kidney disease. About ***:**, I turned the tv on and there was NO signal! I was on the phone with Cox for over and hour. Nothing they could do. Everyone was busy. Another day without TV. That's a long day for me. A new time was set for Thursday. SURELY someone would have been willing to help me. I have been a customer for ** years! Another quiet day...

GetHuman6727279 did not yet indicate what Cox Communications should do to make this right.

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Cox Communications

Complaint issue
Reported by GetHuman6727279
Oct 20th, 2021 - 3 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 602 others
0 customers following this


GetHuman6727279 started working on this issue
Oct 20th, 2021 6:15pm
GetHuman6727279 indicated the issue is not fixed yet.
Oct 20th, 2021 6:15pm

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