How and When Can I Upgrade My Cox Communications Phone?

Introduction

If you've had your Cox Communications phone for awhile and have decided that it's time for an upgrade, you're in luck. Cox has provided you with a couple of different ways you can upgrade your phone, and they are both simple and convenient to do.

What You'll Need

As a general rule, you can upgrade your phone any time you want to. However, if you are buying your phone on a payment plan, you need to pay it off before you can upgrade it. There may be early upgrade options available, though. Contact a Cox customer service representative to find out if your phone qualifies for an early upgrade.If you are going to use your old phone for a trade-in, turn of the Find My Device feature if you have it enabled, back up all of the data in your old phone so you can transfer it, erase all that data, reset your phone, and remove any SIM or SD cards it has.You can keep your current phone number when you upgrade to a new phone as long as that line does not have an active equipment return in progress, there are no active payment or military suspensions, and you do not currently have another phone number transfer going.

Go to the Cox home page.

Cox home page
To upgrade your phone at a Cox store, skip to step 8.

Click on the sign in icon on the right side of the navigation bar near the top of the page to sign in to your account.

Go to the Devices page.

Cox Devices page

Find yourself a newer phone that is more to your liking.

Select the phone and follow the prompts to complete the purchase.

When you are asked if you want to trade in your current phone toward the price of the new phone, agree and then answer the questions about your current phone. Please note that the value assigned to your trade-in will be an estimate only. The true trade-in value will not be determined until you send in your phone and it is inspected by a Cox employee.

Wait for your new phone to be mailed to you.

It will come with a padded envelope and directions for mailing your trade-in back to Cox.

Package your trade-in phone according to the directions you received and mail it in to Cox.

Once your trade-in has been inspected, you will receive an email with the final trade-in value. In 5 to 8 business days after that, you will either get that amount credited to your Cox account or wired to your bank account.
Do not proceed with any further steps.

Go to the Cox store locator page.

Cox store locator

Enter your city and state in the search field to find a convenient Cox store near you.

Go to that store, bringing your current phone with you, and tell one of the representatives there that you would like to upgrade your phone.

Conclusion

If you need help upgrading your device, call a Cox customer service representative for assistance. You can reach one from 8:00 am to 8:00 pm EST on weekdays and from 9:00 am to 6:00 pm EST on weekends.