How Do I Fix a Broken Cox Communications Phone If I Have Insurance?

How Do I Fix a Broken Cox Communications Phone if I Have Insurance

If you have Cox Service Protection Plan as insurance for your Cox Communications phone, you do not need to worry much about a damaged phone. The only question is how you fix the broken Cox Communications phone if you have insurance.

To get your broken Cox Communications phone repaired by insurance, you only need to file a claim with the Cox Service Protection Plan. The plan offers technical support and free professional services such as virus removal.

Once you file a claim with the insurance plan, you may get a call from the Cox Communications customer support team informing you about a technician's visit. A technician comes to examine your phone, the condition of the phone, and the extense of the damage.

If the damage is repairable, the insurance meets the costs of repair or can have it repaired. However, if the damage is beyond repair, Cox Communications customer care organizes on a replacement, and you get a new phone.

Depending on your package plan and the type of damage, insurance can meet the costs of repair and replacement wholly or partly.

How Can I File a Phone Insurance Claim with Cox Communications

There are two methods on how you can file a phone insurance claim. There are;

• Online claim through the website or from your account
• On phone claim through call

How to File a Phone Insurance Claim Online

1. Visit the Cox Communications website.
2. Click on the menu and find support.
3. Tap on the claims icon, which redirects you to a log in page. You have to fill in your Cox Communications account credentials to proceed.
4. Please give a brief description of the phone and its current condition. Describe the issue that you are experiencing with the phone in detail. Give the functions that are working and those that are failing.
5. Give the last date of when you used the phone in good condition and when it failed. Also include the circumstances that led to the damaging of the phone; how and where.
6. You may include any other information that may be helpful to the case.
7. Submit the information at the end.

You can also file the claim from your account. Follow the following procedure;

1. Log in to your Cox Communications account from the app or a browser using your credentials.
2. Find and click on the support icon from the menu. From the devices, select the phone and describe the phone and the issues you are experiencing with the phone.
3. Give all information concerning the phone that is relevant to the case on the damage to the phone.
4. A representative from the Cox Communications customer care will get in touch with you.

How to File a Phone Insurance Claim on Phone

You can file a phone insurance claim on the phone by contacting the Cox Communication customer care. You can call the Cox Communication customer support numbers.

You should introduce yourself and tell the representative that you are filing a claim concerning a broken Cox Communication phone.

The representative will request you to provide details with the following information;

• Your full name and phone number
• A description of the phone and model
• A description of the issue concerning the broken phone
• The last date when you used the phone while in good condition
• The time of phone damage
• The circumstances that led to the phone damage; how and where
• The current state of the phone

The customer care representative will then give you information on when you should expect a technician to examine your phone.