How Do I Report a Problem with My Cox Communications Landline?

If you want to find out how to report a problem with your Cox Communications landline, this article can help. You will find all the information you need to troubleshoot your landline and report the problem if all else fails.

Landline Troubleshooting

Before calling Cox Communications to report a problem with your landline, you may be able to fix it yourself by using these troubleshooting tips.

You can report a problem with your landline by clicking this link.

You Are Not Getting A Dial Tone

If you are trying to use your phone but there isn't a dial tone, here are some things you can try:

• Make sure your phone jack is plugged in all the way. When you plug your phone jack in, make sure you push it all the way in until it clicks and is locked in tightly.
• Check the phone that you are using to make sure it is working properly. If you know a friend nearby with a landline phone, maybe they will allow you to check your phone just to make sure it is not broken.
• If you are using a digital phone or cordless phone, make sure that it is charged, or plugged into the wall outlet.

Check the Lights on Your Phone

Your Phone's lights say a lot about your phone. To see what message your phone lights are sending, check the following:

All lights Are off

If all the lights are off on your phone, this could mean several things. The battery could be dead, the battery could be broke, the unit may not be plugged in, or there is no battery. Make sure the power cord is plugged into an outlet that works. Try charging the battery or replacing it if it is not working.

The lights are flashing

Sometimes your house phone can pick up interference from the other electronics in your home. When this happens the lights on your phone will continue to flash. Try unplugging the phone in that location and plug it into another to see if that doesn't help.

TEL lights are only flashing

If your modem thinks your phone is in use, the TEL lights will flash off and on. Try checking your other phones to see if they are hung up.

Reset the Modem

If your phone is connected to the modem, try resetting the modem. Sometimes you will lose a signal completely and the phone will stop working. This can be easily fixed by a fast reset of your modem, which will establish a new connection. The reset button is usually located on the back of the phone modem. You will need a pin or a paper clip to stick into the tiny hole to reset it. You only need to push it in once and then quickly pull it back out. Once you do a reset, all the lights on your phone will go off then little by little they will come back on as the modem slowly loads back up. When the reset is complete both TEL lights will stop blinking.

You can also use the online reset tool to reset your modem by visiting your, "My Account" page then clicking the Modem Refresh Tool.

If you would still like to report a problem, click here to speak to an associate.