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How Do I Lower My Cox Communications Bill?

In a nutshell: If the time has come to start trying to save money, one of the first things you might be considering is finding cheaper internet, mobile, or streaming services. If you get your internet, mobile service, or streaming TV services from Cox Communications then you're in luck. There are a whole bunch of things you can do to lower your Cox Communications bill.

Introduction

If the time has come to start trying to save money, one of the first things you might be considering is finding cheaper internet, mobile, or streaming services. If you get your internet, mobile service, or streaming TV services from Cox Communications then you're in luck. There are a whole bunch of things you can do to lower your Cox Communications bill.

What You'll Need

If you are on a government assistance program such as SNAP, Medicaid, or Veterans Pension, you may qualify for special low-cost programs. Having children can deepen the discount.You might want to consider bundling your services to get a lower overall cost deal.You also might want to consider a prepaid plan, which would allow you to only pay for services when you can afford to.Refer a friend to Cox to qualify for some significant bonus money.There might be special discounts available to people in your area, so ask a Cox representative if there are any discounts for people in your ZIP code.

Go to the Cox Communications home page.

Cox Communications home page

Click on the Sign In icon in the navigation bar near the top of the screen to sign in to your account.

Go to the discount internet plans page and browse the plans to find one you qualify for.

Cox discount internet plans
If you do not have a Cox internet plan, skip to step 7.

If you do not qualify for a discount plan, go to the main internet plans page to find a cheaper plan you can downgrade to.

Cox internet plans

If you rent a modem and/or router from Cox, go to the Amazon website to buy your own.

Once you no longer need Cox's equipment, you can lower your bill by returning it.

For even cheaper options, look for an affordable modem and/or router on Ebay.

Go to the Cox mobile plans page to find a cheaper way to get mobile services.

Cox mobile plans page
For streaming TV services, continue with the next step. For other ideas to lower your Cox Communications bill, skip to step 9.

Go to the Cox TV plans page to find a cheaper streaming TV services package.

Cox TV plans page

Browse through Cox' competitors, looking for a better deal than the one you currently have with Cox.

Save a screenshot or some other record of the offer.

Call a Cox customer service representative and them directly but politely that you have found a better deal elsewhere but would prefer to remain with Cox, and ask if there's anything they can do to lower your bill.

Cox customer service center

Ask specifically if they have any retention offers available.
They may be willing to give you a special discount to keep your business, especially if you have been with Cox for awhile.

Conclusion

When you call the Cox customer service representative, call between 8:00 am and 8:00 pm on weekdays and between 9:00 am and 6:00 pm on Saturday. All times are EST. The Cox call center is closed on Sundays.

Further questions?

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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Cox Communications

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